Didn't receive bonus Sims 4 grunge kit with Sims 2 legacy
I bought the Sims 2 legacy through Amazon UK EA store and redeemed my code but the bonus pack of The Sims 4: Grunge Revival kit does not show as owned and isn't sitting in my library waiting to be downloaded. I bought it 4 days ago. I've tried uninstalling Sims 2 and reinstalling. I've tried repairing Sims 4. I've also tried clearing the cache of the EA app. I can't think what else to do and the Amazon site is not giving me the option to seek help through their customer services for this particular purchase, just the previous sims 4 packs purchases. Is there something I've not tried? Please help.
I had the same problem. I eventually did a Google search for Amazon CEO email address and someone got back to me and I started screenshoting the replies I was getting from one and sending it to the other because I was getting really annoyed with the whole farce. Amazon eventually decided to refund me. Not the result I hoped for but customer services for both companies are absolutely useless.
