Forum Discussion

christinampa's avatar
christinampa
New Novice
6 days ago
Solved

DOUBLE CHARGE FOR KIT PURCHASE

Hello EA support team, i recently  purcased the 'Sllek Bathroom Kit' through the EA app, but it appears that i was charged twice for the same purchase. After completing the first purchase, the kit d...
  • EA_Pythia's avatar
    EA_Pythia
    6 days ago

    Hello christinampa,

    we don't have access to account information here in the forum, and can therefore not help with purchase issues here. Please contact Support through EA Help, so they can take a look at your account. 

EA_Pythia's avatar
EA_Pythia
Icon for Community Manager rankCommunity Manager
6 days ago

Hello christinampa,

we don't have access to account information here in the forum, and can therefore not help with purchase issues here. Please contact Support through EA Help, so they can take a look at your account. 

christinampa's avatar
christinampa
New Novice
6 days ago

I contavted with the EA Help and they told me to report it

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    6 days ago

    christinampa,

    please contact them again - this isn't something we can check here in the forum and I'm not sure why they would send you here for an issue like this. 

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