It's really disheartening that i had this issue a couple years ago, tried to sleuth around and figure out how to rectify it, and then failed, all while noticing people wern't really recieving support on this issue. Only to get a hankering to play the sims now, give it a shot, run into the same problem, to discover that other users are also running into that problem while failing to get support. It has been literal years since i've been able to get EA desktop to run on my laptop, and i am definitely not a unicorn. This is happening to customers and EA doesn't care.