Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post) inst-3-1920Which client functionality are you experiencing this bug with? Application InstallerWhen did this happen? (dd.mm.yy hh:mm) 15.07.23 01:00Summarize your bug I've tryied to play the sims, but this error popped up on screen. I've restarted the pc and reinstalled the launcher, but none of those worked.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? try to open the gameWhat happens when the bug occurs? the ea launcher does not open, so does the the sims gameWhat do you expect to see? the game I need help to fix this error, I can't play anything without openning the ea launcher. (cm edit - updated thread for tracking)

@amandabnts Following up with you to see if you were still getting that install error.

I am getting the error code INST-3-1920I have tried every solution.1: repair/ uninstal all C++, didnt work.2: check that the pc is up to spec, didnt work.3: try a new instance of EA downloader, didnt work.4. checked that the PC i updated, it is, but didnt workplease i need help, if you know hov to fix the error, please help

@Superoleg30000 Can you do a search and see if C:\ProgramData\EA Desktop\Logs\EABackgroundService.log exists on your PC?

@EA_Shepard no the log dont exist, the only file that are there is the machine.ini

EA App Install Error INST-3-1920 | EA Forums

13 Replies

EA_Shepard
Community Manager
2 years ago
@amandabnts Following up with you to see if you were still getting that install error.
KelseyDott
2 years ago
I am
Superoleg30000
2 years ago
I am getting the error code INST-3-1920
I have tried every solution.
1: repair/ uninstal all C++, didnt work.
2: check that the pc is up to spec, didnt work.
3: try a new instance of EA downloader, didnt work.
4. checked that the PC i updated, it is, but didnt work
please i need help, if you know hov to fix the error, please help
EA_Shepard
Community Manager
2 years ago
@Superoleg30000 Can you do a search and see if C:\ProgramData\EA Desktop\Logs\EABackgroundService.log exists on your PC?
Superoleg30000
2 years ago
@EA_Shepard no the log dont exist, the only file that are there is the machine.ini
EA_Shepard
Community Manager
2 years ago
@Superoleg30000 Can you uninstall the App for me, and then run through the following and let me know what happens?

Delete Windows Temp Files

First, make sure you close as many programs as you can

Press the Windows key + R, go into the file explorer

Type in %temp%, and hit Enter

Delete everything it allows you to delete

Reboot the PC

Optional Registry clean-up

install CCleaner (it's free) from here

Run Registry cleaner

Click review selected issues

Do you want to back up? No

Click Fix all selected issues

Before you reinstall the app, create the EA App install folder manually in the default location, and then install the app as you normally would.
Superoleg30000
2 years ago
@EA_Shepard i did what you said, but i still keep getting the same error code
Caarollg26
2 years ago
@Superoleg30000 Hi, did you manage to solve your problem? I'm having the same problem, if you can answer me here please
Superoleg30000
2 years ago
Im afraid no
EA_Shepard
Community Manager
2 years ago
@Superoleg30000 This is what we currently have.

INST-3-1920 - Failed to start Background Service

This error indicates that we successfully installed our game management service, but that it wasn't able to start.

Unfortunately, we're not sure why this happens, the Common troubleshooting steps above may help, but if not please get in touch with us on EA Answers HQ. We'd be particularly interested to know if the following file exists on your PC: C:\ProgramData\EA Desktop\Logs\EABackgroundService.log.

As you can see it is limited. Ive seen random things fix it with more technical steps.

Have you made any other changes to your network, or security options within Windows?