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karoschmitz's avatar
karoschmitz
Seasoned Veteran
1 day ago
Solved

EA App is blank on Mac since launcher update

Since the EA app launcher update this morning, that I assume was meant to fix the PC issue, now on Mac I only see a blank EA app and can't start Sims 4 anymore, see screenshot below :(

What I tried so far:

  1. Restart EA app
  2. Kill all EA related background processes + EA app and start again
  3. Restart mac freshly again
  4. Log out and back in of EA app
  5. Go into offline mode -> offline mode shows me Sims 4 again, but when I start the game from there, now all my packs show as deinstalled?! and I can't play my Save that needs all packs :( I tried to go online from within the game then, so I could try to re-enable all packs from within marketplace, but it doesn't let me go online, always shows an error.
  6. Going back online again from the launcher options, but still no change, the launcher stays blank
  7. Removed mods from mods folder
  8. Double checked internet connection of course

=> EA app stays blank after all I tried.

I just played yesterday with the newest patch, but after today's EA app launcher update I can't play anymore.

 

  • I was able to get it working by going to the top menu > Help > Restart App.

    Hope it helps!

7 Replies

  • 4r7w0rk's avatar
    4r7w0rk
    Rising Newcomer
    1 day ago

    Hi guys,

     

    had the same issue but on Windows.

    Just to let you know, i've fixed the issue by launching the App Recovery in 

    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\EA
    It is launching the EA Launcher with recovery parameter like this :

    "C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EALauncher.exe" -recovery

    Maybe try to find the same for MAC.

     

    GL.

  • 4042851336a4e2d7's avatar
    4042851336a4e2d7
    Seasoned Newcomer
    1 day ago

    I was able to get it working by going to the top menu > Help > Restart App.

    Hope it helps!

  • EA app launches to a blank screen. Sims 4. If I switch to offline I can play. But cannot go online. This is after I lost an entire 3 generation family. That game was gone this morning. 

  • karoschmitz's avatar
    karoschmitz
    Seasoned Veteran
    20 hours ago

    Oh thank you so much, your tip "top menu > Help > Restart App." actually worked for me on the mac, even though normal restarting and all testing steps above did not work. Yay!! Thanks for sharing it!!

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