"There's a problem with your download"/"Something went wrong" EA app Error - '24
Hey everyone, We've noticed some of you are still running into the "There's a problem with your download" or "Something went wrong" error in the EA app while downloading or installing games or DLCs (exact errors shown below). There's a problem with your download Something went wrong Whether you bought it from us, claimed it via EA Play (Pro) via the EA app, EA Play for Steam, or EA Play through Xbox Game Pass Ultimate (XGPU), or bought it on another platform like Steam or Epic, we appreciate you letting us know about these issues. Troubleshooting the error <This section will be updated at a later time.> To help us investigate To help us investigate, please provide as much detail as possible about the error. Without it, it's tough for our teams to identify the potential cause(s). While there most likely isn't a single root cause for everyone, these errors can sometimes occur due to internet interruptions, antivirus programs, network policies, or other factors on your PC. We've included some helpful links above to troubleshoot. If you've tried everything and the issue persists, please refer to the "Still experiencing the problem?" section below 👇 for instructions on providing the necessary data for our teams to investigate further. Thanks for your cooperation. 👉Still experiencing the problem?👈 If you're still experiencing the "There's a problem with your download" or "Something went wrong" error in the EA app while downloading or installing games or DLCs, even after updating the client, clearing the EA app cache (if possible), repairing the game on the EA app (or another platform where applicable), or repairing the EA app (only possible on Windows), please share the following requested data with us: IMPORTANT: Please share an EA app Error Reporter ID here in the thread: IMPORTANT: Please share the most recent EA app logs and attach them to your post (check here on how to do this): IMPORTANT: How do you own the game (via EA app, Steam, Epic, EA Play, XGPU, etc.): Are you playing on a Windows PC or Mac: If Windows, what Windows version are you using (click here on how to see this): If Mac, what version of macOS are you using (click here on how to see this): Timestamp when the issue first occurred (date/time): What is the exact error that you're getting ("There's a problem with your download" or "Something went wrong"): What is the current version of your EA app (check here on how to see this): *Edit: if you can't open the client, you can't check this. That's okay! !!Please Remember!! This thread is for the "There's a problem with your download" or "Something went wrong" error in the EA app ONLY. For the "You don't have access" error, report it here with the requested data on page 1. If your EA app indicates a game has been removed from your library (see below), go here. Resolved TEMPORARY Outages Resulting in the Same Error (Click on "Spoiler" to reveal info)
The Sims 4 – Unsupported OS on Apple M4 Mac
Hello, I’m using a brand new Apple Mac with an M4 chip and the latest macOS. My system exceeds all The Sims 4 requirements. However, in the EA App, The Sims 4 shows: “Unsupported OS” / “Invalid platform” Because of this, the game cannot be installed or launched. The Sims 4 also fails to start via Steam with the same platform error. This seems to be an EA App compatibility detection issue for Apple M4 Macs. Could you please check my account or enable compatibility? Thank you.
EA app won’t download
Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Error Which client functionality are you experiencing this bug with? Other (Please Describe) Please describe The EA app will not download on my computer. When did this happen? (dd.mm.yy hh:mm) Every time. Summarize your bug They EA app will not download at all. How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? I am not sure. What happens when the bug occurs? I get an error message that says “something went wrong… The EA app encountered an error and couldn’t finish installing.” What do you expect to see? I expected to see the app download and then I restart my computer and then sign in but it did not download at all. The EA app will not download I have tried everything. Troubleshooting, turning off virus protection, restarting, and updating my computer. Nothing works.
ERROR EC:106 MAC
I have deleted and reinstalled the EA app so many times, read forums, watched videos, made sure all old files are deleted before reinstalling and STILL the EA app won't load it's really frustrating. I have the latest software update Mac OS Ventura 2.3 GHz Dual-Core Intel Core i5, I have been trying everything all day.
Failed to launch game - Battlefield 3
Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) 62e449a5-b207-44be-a516-4cbdd15474ef Which client functionality are you experiencing this bug with? Launch Game When did this happen? (dd.mm.yy hh:mm) 30/05/23 16:00 Summarize your bug I'm unable to play Battlefield 3 after being forced to update from Origin to EA Desktop. How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Try to launch Battlefield 3 via EA Desktop What happens when the bug occurs? Error message saying "Failed to launch game. An error on our end caused the launch to fail. Try again a little later" What do you expect to see? I expect Battlefield 3 to launch after joining a server via the browser I've tried: Updating EA Desktop Updating Windows 10 Uninstalling / reinstalling EA Desktop Uninstalling / reinstalling Battlefield 3 Running Firefox as admin Running Steam as admin Running EA Desktop as admin Running EA Launcher as admin Pointing EA Desktop's download directory to Steam's game file location Joining a match via Firefox Joining a match via Chrome Joining a match via Microsoft Edge None of these have worked. I continue to receive an error message when trying to launch Battlefield 3. I've opened a support ticket, but have gotten the runaround for about 20 replies now. They keep telling me to check help.ea.com or answers.ea.com, though they do not link me to a direct solution.
