EA can't process my payment
I am trying to buy a couple of new packs because of the Summer Sale. Every time I try to check out, I get this same error message. "That didn't work, let's try again. If the problem persists you may want to use a different payment method or try again later." I am using debit cards. I have changed my payment method twice now, and I am still having problems. I also purchased something last week, with the same payment method, with no problems. I read somewhere that enabling international purchases on the card would work. It is already set to enable international purchases. I am in my billing region right now. Theoretically, there should be no problem. How can I fix this?
EA App won't install update, can't launch game
Alright, trying here in the forum now because, at this point, I'm just frustrated. Rewind to a few weeks ago. I once again wanted to play the Sims 4, so I started the EA App and saw that a game update was required—that's not unusual after a break. Except this time, the game refused to install the update properly. First, the issue was that the update had supposedly been installed, but the EA app still said a game update was required. When I clicked the download button again, the app once more made me agree to the terms of play, went through all stages of the updating process and wrapped things up without ever changing the game's status to updated. Annoyed, I decided to go to bed and deal with this issue some other time. The next day, I gave things another try. This time, however, the update never even "faux-finished" and instead got stuck in a rapid "Preparing - Verifying - Finalizing" loop before I was eventually hit with an error message (see the attached screenshot 1). I went online and tried every possible solution to get things to work. Specifically, I restarted my computer, manually updated the EA app, cleared the EA app's cache and repaired my game. All without success. Having exhausted every suggestion the internet provided, I submitted a ticket. The first case was closed near instantaneously for some reason. The second time around, I never received a proper response either—only the occasional automated message informing me that my case was still under review and that things were taking longer than expected and asking if I still required help (see screenshot 2). At some point, I received an email telling me that the email address customer support used for communication was no longer being monitored (see screenshot 3). Great. Anyway, I was busy, then, with work and honestly didn't have the nerves to deal with all of this either. Today, I tried all of the above methods again in the vain hope that the EA App had since gotten an update addressing the bug. So, does anyone here have an idea what else I could possibly do at this point? I paid money for this game, and as it stands, it won't even launch without the update installed.
[INVESTIGATION] Missing Games/DLCs in EA app Library (Feb. 2024) - Non-Temporary
Hi everyone, This thread has been created to gather data from players who report the absence of previously owned or recently bought Games/DLCs in their EA app Library starting from January/February 2024 (or before). If you are experiencing this issue, please ensure the following: Verify that you are logging into the EA app with the correct EA account - the one that contains your games. After manually checking some of your reports (which we don't typically do via forums), we've noticed several instances of players reporting this problem with empty EA accounts. As such, please respond to this thread using your primary EA account (the one you believe your games are registered to). Check your Order History - Try to locate your games, if purchased through our EA.com website or the EA app (formerly Origin), on your Order History page (access it here). If you sign into your EA account on the Order History page, apply filters for All Status and All Timeframes, and still see nothing, you may be using the incorrect EA account. Do or did you have EA Play? - If you had EA Play and claimed games that are now missing or returning a "You don't have access" error, ensure that your EA Play subscription is active. Note that this error can also occur in the EA app if you are attempting to launch an EA game via Steam or Epic while logged into the EA app with the incorrect account (one not linked to your Steam or Epic persona). If you've checked all of the above and still can't see your EA games in the EA app, consider performing an EA app Recovery (clear cache) to see if that resolves the issue. If the problem persists, please reply to this thread with the following information: Your EA ID/Username, The names of the missing games (please just name a handful), The date when this issue first started, Your current EA app version (find out here), Your EA app Error Reporter ID (provide it in this thread). Thank you for your cooperation.
EA app won’t work on my mac and won’t uninstall.
Hi guys, if anyone knows how I could fix this. It’s been like this since February, I’ve tried deleting the EA app off my mac and it won’t delete. It doesn’t open not even for me to login in. I can’t access my games or anything. Please if anyone knows how I could fix this i would really appreciate it. Thank you
