How to fix Error Code EC:10000 or EC:10500 in EA app?
Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stubborn issue, you will need to log in again." error with error code EC:10000 or EC:10500 in the EA app. In most cases, this issue is related to local network settings or your internet service provider (ISP). To resolve the issue, you can follow the troubleshooting steps below: EC:10000 "Something went wrong - There is a problem with your account" EC:10500 "Something went wrong - Due to the effects of a particularly stubborn issue, you will need to log in again." ❗Troubleshooting the error❗ Please click on 'Spoiler' to reveal the steps: ❗Still experiencing the problem?❗ To help us investigate, please provide as much detail as possible about the error, as it's challenging for our teams to identify potential causes without it. While there likely isn't a single root cause for everyone, these errors can occur due to internet interruptions, antivirus programs, network policies, or other factors on your PC. If you've tried all the troubleshooting steps, including updating the client, clearing the EA app cache, or repairing the EA app (Windows only), and you still encounter the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stubborn issue, you will need to log in again." errors with code EC:10000 or EC:10500, please refer to the template below for instructions on providing the necessary data for our teams to investigate further. Thanks for your cooperation. IMPORTANT: Please share an EA app Error Reporter ID here in the thread: IMPORTANT: Please share the most recent EA app logs and attach them to your post (check here on how to do this): Are you playing on a Windows PC or Mac: If Windows, what Windows version are you using (click here on how to see this): If Mac, what version of macOS are you using (click here on how to see this): Timestamp when the issue first occurred (date/time): What is the exact error that you're getting ("There's a problem with your download" or "Something went wrong"): What is the current version of your EA app (check here on how to see this): *Edit: if you can't open the client, you can't check this. That's okay! Resolved TEMPORARY Outages Resulting in the Same Error (Click on "Spoiler" to reveal info) ❗Please Remember❗ This thread is for the "Something went wrong - There is a problem with your account" error with error code EC:10000 or EC:10500 in the EA app ONLY. For the "You don't have access" error, report it here with the requested data on page 1. For the "There's a problem with your download" or "Something went wrong" error not related to the EA account message, report it here with the requested data on page 1. If your EA app indicates a game has been removed from your library (see below), go here.
[INFO REQUEST] "Service Limitations Apply" Error In EA app Or Online
Hi everyone, Over the past week, we’ve seen a small uptick in reports from players encountering a “Service Limitations Apply” error in the EA app on PC and Mac. This error appears during login, when launching a game via a third-party launcher (like Steam or Epic), or when trying to link those launchers to an EA account. To help us investigate and hopefully resolve this for those affected, please share the following information in your reply: Your region/country of residence Whether you are located in or connecting through a country listed under EA’s restricted regions (see: "EA games unavailable in some countries or regions") Are you using a VPN? If so, please disable it completely (make sure no VPN-related processes are running), reboot your device, and try again. Your EA app Error Reporter ID You can generate this from the EA app and post it here in the thread. See [INFO/GUIDE] Index - Troubleshooting the EA app. Once we have these details, we can investigate the issue further and try to identify its cause. Thanks for your help!
EA Launcher doesn't launch games.
Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) 50811736-c61c-4506-8f18-7f504cc3293a Which client functionality are you experiencing this bug with? Launch Game When did this happen? (dd.mm.yy hh:mm) 10/28/2022 12:16 PM EEST Summarize your bug Whenever I try to launch a game, I double click on it, and it then says "Launching game..." and shows something similar to a loading red bar. The problem is that the game never loads, doesn't matter how much I wait for it to load, it never happens. How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? On my PC, I just press play or double click the game I own. What happens when the bug occurs? The "Launching game..." window pops up for eternity. What do you expect to see? A fix? I can't even play the game I own. Edit: When I reinstalled the EA app right now, it said "Your latest sync was intrerupted" Even if I press Launch Game the game still loads to eternity.
