Can't progress in game because of bug
I've tried to reset cache, which failed, so I uninstalled all add-ons and reinstalled them, cache still won't reset. I've restarted the EA app, restarted my Mac, tried to clear the cache again - still won't download, says there's an instillation error. I'm just trying to access the tower codes in journey to Batuu, I clicked 'retrieve the codes' and since then it's glitched and not let me progress, I've 'spliced' the panel 4 times hoping it'll let me progress but it isn't. I also clicked for technical support within the game but it leads to an internal error page. Been trying to rectify this for 2 and a half hours now, please helpDisk permissions loop in EA App on Mac with APFS external drive
Hi, I’m looking for help because I’m stuck in a disk permissions loop on macOS and EA support hasn’t been able to fix it. I’m using the EA App on Mac with an external WD Elements drive. The drive was previously NTFS, but I have successfully reformatted it to APFS using Disk Utility (GUID Partition Map). The drive now mounts correctly and I can manually read/write files to it in Finder with no issues. What I’ve already tried: Gave EA app Full Disk Access in System Settings → Privacy & Security Quit and relaunched the EA App Restarted my Mac Confirmed the external drive is APFS and not read-only Verified the drive appears normally in Disk Utility and Finder Despite this, the EA App still says it needs disk permissions and will not install or manage Sims 4 add-ons on the external drive. Has anyone run into this issue where: The external drive is already formatted correctly (APFS) Full Disk Access is enabled But the EA App still doesn’t recognize the permissions? Any help or advanced troubleshooting steps would be appreciated.How to fix Error Code EC:10000 or EC:10500 in EA app?
Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stubborn issue, you will need to log in again." error with error code EC:10000 or EC:10500 in the EA app. In most cases, this issue is related to local network settings or your internet service provider (ISP). To resolve the issue, you can follow the troubleshooting steps below: EC:10000 "Something went wrong - There is a problem with your account" EC:10500 "Something went wrong - Due to the effects of a particularly stubborn issue, you will need to log in again." ❗Troubleshooting the error❗ Please click on 'Spoiler' to reveal the steps: ❗Still experiencing the problem?❗ To help us investigate, please provide as much detail as possible about the error, as it's challenging for our teams to identify potential causes without it. While there likely isn't a single root cause for everyone, these errors can occur due to internet interruptions, antivirus programs, network policies, or other factors on your PC. If you've tried all the troubleshooting steps, including updating the client, clearing the EA app cache, or repairing the EA app (Windows only), and you still encounter the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stubborn issue, you will need to log in again." errors with code EC:10000 or EC:10500, please refer to the template below for instructions on providing the necessary data for our teams to investigate further. Thanks for your cooperation. IMPORTANT: Please share an EA app Error Reporter ID here in the thread: IMPORTANT: Please share the most recent EA app logs and attach them to your post (check here on how to do this): Are you playing on a Windows PC or Mac: If Windows, what Windows version are you using (click here on how to see this): If Mac, what version of macOS are you using (click here on how to see this): Timestamp when the issue first occurred (date/time): What is the exact error that you're getting ("There's a problem with your download" or "Something went wrong"): What is the current version of your EA app (check here on how to see this): *Edit: if you can't open the client, you can't check this. That's okay! Resolved TEMPORARY Outages Resulting in the Same Error (Click on "Spoiler" to reveal info) ❗Please Remember❗ This thread is for the "Something went wrong - There is a problem with your account" error with error code EC:10000 or EC:10500 in the EA app ONLY. For the "You don't have access" error, report it here with the requested data on page 1. For the "There's a problem with your download" or "Something went wrong" error not related to the EA account message, report it here with the requested data on page 1. If your EA app indicates a game has been removed from your library (see below), go here.EA App Opening from the Trash Bin
The EA App has a mind of its own. Even though I've toggled off auto open and all that, it will open on its own whenever it feels like. I've taken to putting it in the trash bin, and that seems to slow it down, but then it will revive itself, and move itself to the desktop just to open. I honestly don't know what to do.
Sims 4 there's a problem with your download
MAC User I bought Get to Work, Toddler Stuff, and Outdoor Retreat. Everytime I try to download them I get this error (pictured below). I bought other stuff packs after trying to download them and they have worked. It is just these three. I have cleared the cache, uninstalled and reinstalled EA and the game, restarted the app, restarted my laptop, probably more stuff I don’t even remember. i tried contacting EA Support twice, they are useless. Neither case got resolved and I’m currently trying to contact them again. I paid for those extra content packs and can’t even play with them. Also it’s not a space issue on my MAC, I’ve already checked.
EA App not launching on Mac
Hi I just got a problem opening the EA app on my Macbook. Yesterday it was fine, I could open the app and I could play the Sims 4. However, when I have tried to open the EA app today, when I have clicked the app icon, nothing appeared. I have already forced quit the app and restarted my Mac. I have already uninstalled and reinstalled the app. But it won’t help. My Mac is up to date anyway. Please fix or update it😢. I just wanna play the game. FYI: MacBook Air M4 with MacOS Tahoe 26.1
