EA is not loading
Everytime i try to log into my ea to play sims, it always gets stuck at the loading screen. I logged off for literally two minutes and tried to get back on and it keeps saying there’s an error when nothing has changed. I’m on a mac so i force quit i restart my computer nothing is working i can’t log into it.
EA App OS X EC:108 Error
Trying to install a game on EA app on osx and getting this error every 3 minutes. It says "Something went wrong, we ran into a problem, but a quick restart should fix it. Error code: EC:108" This is a fresh install of the EA app. Fortunately the game installation continues where it left off, but is a pretty sad experience having me babysit the installation and clicking the restart button constantly.EA app on MAC not launching
EA app will open in the background but not launch. I have already tried clearing cache and cookies but that does not help. I am able to open the EA app only after I uninstall and reinstall it but it won't allow me to open up my Sims 4, has been saying an update is required but when I click update I get the terms and conditions and when I agree to that nothing happens. I have tried to click on repair in the app and nothing happens then and also uninstall but nothing moves forward. I'm at a loss for what to do.
Macbook can't use EA APP / Error code: EC:106
everyone said need to log in with administrator password but this window come after we put the right password not coming from put wrong password And in addition, I also tried going to... '/Applications/EA app.app/Contents/MacOS' EAUpdater > EADestager and I still put the right Admin password everything pass but when I've run EADesktop Last login: Wed Aug 5 18:36:26 on ttys001 teamothy@MacBook-M5 ~ % /Applications/EA\ app.app/Contents/MacOS/EADesktop ; exit; 2026-08-05 18:59:54.614 EADesktop[7012:180817] VERBOSE>EnvironmentService>Set environment identifier to (PROD) from source(4), overriding (UNKNOWN) from source(0). 2026-08-05 18:59:54.614 EADesktop[7012:180817] DEBUG>PlatformUserUpdateServiceImpl>detectPlatformUserList() 2026-08-05 18:59:54.614 EADesktop[7012:180817] VERBOSE>EnvironmentService>No configuration file at path /Applications/EA app.app/Contents/MacOS/eadpsdk.json 2026-08-05 18:59:54.614 EADesktop[7012:180817] VERBOSE>EnvironmentService>No configuration file at alternative path /Applications/EA app.app/Contents/MacOS/../Resources/eadpsdk.json 2026-08-05 18:59:54.614 EADesktop[7012:180817] WARN>EnvironmentService>Cannot find the configuration file. 2026-08-05 18:59:54.614 EADesktop[7012:180817] INFO>EadpFoundation>module version=1.35.0 2026-08-05 18:59:54.614 EADesktop[7012:180817] VERBOSE>EnvironmentService>Cannot find configuration value for key 'environmentIdentifier', fall back to platform value. 2026-08-05 18:59:54.614 EADesktop[7012:180817] VERBOSE>EnvironmentService>Cannot find configuration value for key 'devicePlatform'. 2026-08-05 18:59:54.614 EADesktop[7012:180817] ERROR>PersistenceService>The persistence service is not initialized yet, please call IPersistenceService::initializeDelegate(). 2026-08-05 18:59:54.614 EADesktop[7012:180817] ERROR>PersistenceContainerUpdateJob>Failed to update container because the Persistence Service is not initialized. I've open EA Swiss Sarl in App Background Activity already for mac setting -Files & Folders I've add Ea APP already -Full Disk Access I've add Ea App and open it already *but in Local network I did'n see anything about EA App, and it seems that adding network access will have to come from the app itself. I use Macbook Air M5, macOS Tahoe 26.6, and my Mac is up to date. I think I've provided enough details, and from what I've found in my research, other people have encountered this problem as well, and it's been around for a very long time. However, the problem remains unresolved; people simply disappear, choosing to delete the app entirely without any further action. If you require further details, I am happy to find and provide answers to prevent this problem from happening again and to benefit all players worldwide. Hopefully, this problem will be resolved.
EC:10005 and EC:10015
I have a MacBook Air M3 running macOS Tahoe 26.6. I downloaded the EA app through EA's website. The app downloads, I open it, I put in my email, then my password. Once I click enter it loads for a few seconds then the error message pops up, first 10005, then if I keep retrying, 10015 pops up. I have delete the app, deleted the keychain, the cache, preferences, etc. All folders that could possibly have EA in them, I have deleted. Did a clean install (multiple times) and I continue to get these error codes. I've been troubleshooting this for 2 weeks now. I am able to login to the EA website successfully. I've looked at my networks settings, my activity monitor, turned off my VPN, private relay is off, no DNS issues. I opened terminal and DNS, HTTPS, and network connectivity was verified. I've even tried creating a new user on my Mac to see if that would change anything, but it didn't. I just installed macOS Tahoe 26.6 today, yesterday I was still running 26.5.2. When The Sims 4 was still running through Origin, I had Origin installed on my Mac and I was able to play The Sims 4. I had to delete it because I did not have enough space to run the game. I recently got an SSD so I wanted to install the Sims 4 again so I could play. But I cannoooooot get it to work! :( I honestly think at this point it is a bug that is making the EA app incompatible with macOS Tahoe. I would really appreciate some help here. I just want to play my Sims...
EA can't process my payment
I am trying to buy a couple of new packs because of the Summer Sale. Every time I try to check out, I get this same error message. "That didn't work, let's try again. If the problem persists you may want to use a different payment method or try again later." I am using debit cards. I have changed my payment method twice now, and I am still having problems. I also purchased something last week, with the same payment method, with no problems. I read somewhere that enabling international purchases on the card would work. It is already set to enable international purchases. I am in my billing region right now. Theoretically, there should be no problem. How can I fix this?
"There's a problem with your download"/"Something went wrong" EA app Error - '24
Hey everyone, We've noticed some of you are still running into the "There's a problem with your download" or "Something went wrong" error in the EA app while downloading or installing games or DLCs (exact errors shown below). There's a problem with your download Something went wrong Whether you bought it from us, claimed it via EA Play (Pro) via the EA app, EA Play for Steam, or EA Play through Xbox Game Pass Ultimate (XGPU), or bought it on another platform like Steam or Epic, we appreciate you letting us know about these issues. Troubleshooting the error <This section will be updated at a later time.> To help us investigate To help us investigate, please provide as much detail as possible about the error. Without it, it's tough for our teams to identify the potential cause(s). While there most likely isn't a single root cause for everyone, these errors can sometimes occur due to internet interruptions, antivirus programs, network policies, or other factors on your PC. We've included some helpful links above to troubleshoot. If you've tried everything and the issue persists, please refer to the "Still experiencing the problem?" section below 👇 for instructions on providing the necessary data for our teams to investigate further. Thanks for your cooperation. 👉Still experiencing the problem?👈 If you're still experiencing the "There's a problem with your download" or "Something went wrong" error in the EA app while downloading or installing games or DLCs, even after updating the client, clearing the EA app cache (if possible), repairing the game on the EA app (or another platform where applicable), or repairing the EA app (only possible on Windows), please share the following requested data with us: IMPORTANT: Please share an EA app Error Reporter ID here in the thread: IMPORTANT: Please share the most recent EA app logs and attach them to your post (check here on how to do this): IMPORTANT: How do you own the game (via EA app, Steam, Epic, EA Play, XGPU, etc.): Are you playing on a Windows PC or Mac: If Windows, what Windows version are you using (click here on how to see this): If Mac, what version of macOS are you using (click here on how to see this): Timestamp when the issue first occurred (date/time): What is the exact error that you're getting ("There's a problem with your download" or "Something went wrong"): What is the current version of your EA app (check here on how to see this): *Edit: if you can't open the client, you can't check this. That's okay! !!Please Remember!! This thread is for the "There's a problem with your download" or "Something went wrong" error in the EA app ONLY. For the "You don't have access" error, report it here with the requested data on page 1. If your EA app indicates a game has been removed from your library (see below), go here. Resolved TEMPORARY Outages Resulting in the Same Error (Click on "Spoiler" to reveal info)imac issue - unable to load up app
Everytime I try to load up the app on imac it says that i couldn't connect to the EA servers. I only got this imac yesterday, and when I checked that if ea app is down it isn't. I just want to play my games i had on my laptop on here but it feels like im unable to anymore.
