EA App not able to open and download on MAC
EA app wanted to update yesterday but got stuck and quit responding on my desktop, on my MAC which is up to date in software. I uninstalled the EA app, which is something I've done numerous times in ...
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EA_mplsnow
Community Manager
Community ManagerHey Siminista35,
Thanks for taking the time to walk us through all the steps you've already taken to troubleshoot this issue!
If you haven't already, please quit the app and try following the steps on this page to clear all the residual files that uninstalling may miss. After that, delete the app and the installer, restart your device, and download a new version of the installer and launch it.
Let us know how it goes, thanks!
I've tried step by step what you suggested and still getting the same error code. Im so upset I don't know what to do next. Thank you so much for your help is there anything else that I can do?
- EA_mplsnow
No problem Siminista35,
In that case, the problem might be on the macOS level. We can try the step below, though please continue at your discretion as this will involve computer-level changes that we will not be able to support:
- If the system is Intel-based, try resetting the SMC
- Check if your device is Intel-based by doing the following:
Apple menu > About this mac
Then check if it says "chip" (Apple Silicon) or "processor" (Intel).
- Check if your device is Intel-based by doing the following:
If resetting the SMC doesn't work or the system isn't Intel-based, try the method below:- Reinstall the current version of macOS to repair any broken permissions (using macOS Recovery or method of your choice)
Feel free to also try the troubleshooting steps mentioned earlier right after resetting the SMC or reinstalling macOS. Keep us posted, thanks! - If the system is Intel-based, try resetting the SMC
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