Friends list not loading
Hello, On the right side of the EA app, the friends UI never loads. Also (likely related) in Apex Legends, the friends always shows as 0 out of 0 despite me having friended people. I cannot invite people to my party. This issue only happens on my home network, hotspot works. Tried the following: Clear cache Reinstall EA app Redownload installer and reinstall Ports already opened Repaired Apex Legends Signed in/out I can send logs but I don't know if they're sensitive nor do I know how to redact them so I'll send only to official EA support accounts Also attached packet captures, as you can see in the one with an X on it, the server never responds to the websocket messages, but in another capture which I won't attach because presumably it has sensitive information in it, server responds with my friends' usernames and some meaningful binary garbage I can't decypher. Pre-existing case number 235352879 marked as unresolvable by agent, I hope posting here will be useful. Windows 11
Subscrabtion
Hello EA Support Team, I am contacting you regarding an unexpected charge for an EA Play Pro subscription on my account. The amount charged was $16.99 USD, under Order ID: 1011125355968. I was very surprised to see this charge because I removed my payment card from my EA account last month, and I did not authorize or intend to subscribe to EA Play Pro. I have not used any of the subscription benefits, and I canceled the subscription immediately after noticing the charge. For this reason, I kindly request a full refund for this transaction. I would appreciate it if you could review my case and assist me with resolving this issue. Thank you for your time and understanding. I look forward to your response. Best regards,
I can't purchase any Sims 4 Ad ons on the EA App!
I'm seriously so frustrated! No matter how many times I contact EA support they never reach back to me, like what is up with that? No matter how many links I click to try to find the answer on the web is still doesn't help. It seems like so many others go through this problem but have no solutions? Somehow I am not able to purchase any ad ons from the app, no matter which one it always says it's not available. I tried login out and back in, nothing. I uninstall, also nothing. And this has been happening for such a long time. I even stopped playing sims for a whole year uninstall everything, somehow a year later it's still the same issue? At this point, I might just give up on EA / Sims 4 entirely. Please, someone help me, I just want to buy expansion packs, it's literally that easy. Isn't that also the whole point why EA creates these ad ons? For us to buy?! SMH
EA App suddenly stopped opening on Windows 11
Hi everyone, About two days ago, the EA App suddenly stopped opening on my computer without any apparent reason. Until then, I was able to play my games normally, but now, when I try to launch the app, nothing happens — no error message, and the interface doesn’t show up. What I’ve tried so far: Ending all EA-related processes in Task Manager and trying again Adding an exception in the antivirus and even disabling it Running as administrator Changing compatibility settings Running EA App Recovery and EA App Update Submitting a report using EA Error Reporter (I have the ticket ID) Completely uninstalling and reinstalling the EA App Rolling back the latest Windows updates Still, the issue remains. Interestingly, the EA App appears as a running process in Task Manager, but the interface never loads. Even when trying to launch a game directly from its shortcut, neither the game nor the EA App starts. Additional info: Windows 11, version 24H2, build 26.100.3624 I work in IT and have technical knowledge, I’ve tried many solutions before reaching out here. No system changes or suspicious installations occurred between the time it was working and when it stopped. I honestly don’t know what else to do. If anyone has faced this issue or knows of a fix, I’d really appreciate your help!EA and Origin not working
My EA app updated and after t was working fine. But then it suddenly closed itself and said origin couldn't connect to the internet even though my internet is working just fine. Then, I started getting a message saying that file C:/Program%2520iles/Electronic%2520Arts/EA%2520Desktop/EALauncher.exe could not be found even though I didnt delete anything,
