I bought three add-ons to my sim4 game. i go to play my game and it is telling me my games have been removed and payment failed. i checked my bank account and for sure that payment has been processed and completed. EA i want my games back or refund my money!!!! not playing my sims till this is fixed.
HAVING THE SAME ISSUE WITH MADDEN 26!
This is crazy I’ve never dealt with anything like this before
It's dumb I spent 100$ to play my game early and now Im fighting support and I dont even think they are aware of the issue. JUST EA THINGS
I'm having this issue too and trying to get help from support is genuinely making me feel crazy.
I’m scared to ever buy from them again
I was able to get a case open for missing content. I had a chat open that said 99+ people ahead of me. 1 hour and 15 minutes later I accidentally closed out the browser. There's no longer a chat bubble. 😭😭
Yes, once I saw it had that many people waiting for chat I knew there must been a big problem today
HOW HAVE WE got nothing in hours?????????????? bro IM so sick of ea!!!!!
Same, im so sick!
it worked last night when initally bought it, but now it is saying my payment failed and yet my account was still charged.
No literally, I bought the 100$ version of Madden yesterday. You buy that version to "play 1 week early", here I am having spent extra money so I can play it early, and not only can I not play it, I can't seem to get a hold of anyone. I played it all yesterday and even bought a microtransaction in-game. So Ea really needs to respond quickly and make it right or Im just going to dispute the charge with my bank and never buy an EA product ever again!
