Forum Discussion

Aerolin86's avatar
Aerolin86
Rising Novice
5 months ago
Solved

Ea play not recognising game pass

Hello 

I waited 20mins to be told to make a public post with my account details - are you f**king kidding? 

I have game pass. EA won't recognise it. accounts are linked, have uninstalled and reinstalled EA app and Xbox app. have signed out and in again and relinked accounts. 

Ea app does not recognise my access to EA play via game pass ultimate. 

Please resolve now. I can not list my email on a public forum as this would be insanely stupid. please reply via DM. 

Worst customer service system EVER. ABSOLUTELY DISGUSTING MAKING PEOPLE WAIT TO THEN DIRECT THEM TO PUT PERSONAL BILLING INFORMATION IN A PUBLIC FORUM. SHAME ON YOU EA.

 

  • EA_Lanna's avatar
    EA_Lanna
    5 months ago

    Marked as the solution purely for visibility purposes
    ______________________________________

    Hi there! 

    Thanks for your reports. We're looking into this and we'll share any available updates in the main thread. Please join our main thread to catch those. Click the link below to head on over there:

    I'll lock this duplicate thread in the meantime to help streamline communications on this.

    - EA_Lanna

9 Replies

Replies have been turned off for this discussion
  • HugeBigness's avatar
    HugeBigness
    Seasoned Adventurer
    5 months ago

    I spoke to EA support via the chat and was told they are aware of this and are working on it but yeah I totally feel your frustration, wanted to play some BFV on my day off so I'm feeling this for sure

  • Aerolin86's avatar
    Aerolin86
    Rising Novice
    5 months ago

    At least they told you!  I was told to publicly post my ea account log in on the forum to get help!

  • YuriHack's avatar
    YuriHack
    New Novice
    5 months ago

    after update battlefield 2042 on game opass ,,, instaler on pc ...death chicken.... no recognize ea app game pass...games on cloud ok . eafc 24 and ufc5 

  • Aerolin86's avatar
    Aerolin86
    Rising Novice
    5 months ago

    I'm more annoyed by them asking me to post my account details. it's a public forum that can easily be scalped for emails posted on it. hackers could then send EA imitation phishing emails to steal account details like password and payment details. very poor and insecure system to access basic customer service. yet to see a response from EA either.

  • alka3b8's avatar
    alka3b8
    New Novice
    5 months ago

    are they going to resolve it or should we contact them individually and they will resolve it for each person?

  • DarthLoganXV's avatar
    DarthLoganXV
    Rising Novice
    5 months ago

    lol at least you got to talk to someone I couldn't even do that 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Marked as the solution purely for visibility purposes
    ______________________________________

    Hi there! 

    Thanks for your reports. We're looking into this and we'll share any available updates in the main thread. Please join our main thread to catch those. Click the link below to head on over there:

    I'll lock this duplicate thread in the meantime to help streamline communications on this.

    - EA_Lanna

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