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CrazyACETop's avatar
CrazyACETop
Seasoned Newcomer
2 days ago
Solved

EA Problem with connection....

Hello i have got this problem on right side i have a grey ikons and thats all im rly dont know why i cant connect to AE i have i picture of this... and im not alone my friends have the same problem

 

  • EA_Leeuw's avatar
    EA_Leeuw
    2 days ago

    Hi there,

    There was a temporary outage last weekend that caused this issue, but it was resolved as of 2 AM last night (GMT+1).

    Please try restarting the client by going to the top-left menu (☰) > Help > Restart App.
    If that doesn’t work, try Help > App Recovery from the same menu.

    If the issue persists, please reply to this thread with your EA app Error Reporter ID.

    To avoid duplicate threads on the same topic, I’ll be closing this one. Thanks!

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  • C-tierCapsPIayer's avatar
    C-tierCapsPIayer
    Rising Adventurer
    2 days ago

    everyone is having the same problem. Of course it's gonna take EA 2 days to acknowledge the issue even exists, while their AI support bots are telling us to "restart app or restart router" lmao garbage

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi there,

    There was a temporary outage last weekend that caused this issue, but it was resolved as of 2 AM last night (GMT+1).

    Please try restarting the client by going to the top-left menu (☰) > Help > Restart App.
    If that doesn’t work, try Help > App Recovery from the same menu.

    If the issue persists, please reply to this thread with your EA app Error Reporter ID.

    To avoid duplicate threads on the same topic, I’ll be closing this one. Thanks!

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