Re: Game crashing or not loading especially after updating? Post here.
Hi! A couple days ago, my game randomly wouldn't start. I have tried everything to get it running - at first, I kept getting error messages, but after continuing to try and fix the problem, I stopped getting error codes all together. I've deleted and reinstalled both the EA app and the Sims 4 game, cleared the cache, removed my Mods folder to check for broken mods, etc. I don't know what the issue is - I will launch the game, and before it takes me to a loading screen, it crashes (it takes about 2-3 seconds to crash). Please help me!
Here's my last crash report:
<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>45aa096496edb172696dd6f2</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2026-01-19 07:02:12</createtime><buildsignature>Local.Unknown.Unknown.1.120.140.1220-1.300.000.230.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x1198f9c</categoryid><stack> 0x1198f9c 0x6888 0x79850 0x78a84 0x1ee634 0x1ad58c 0x1a116c 0x108aa8 0x7b6938 0x1433ee4 0x1414e08 0x13d6448 0x1065318 0x1278960 0x1086c90 0x10862c8 0x4da0 0x50f4 0x38b8 0x56494 0xbaf44 0xbae88 0x34f94 0xa0c3a0</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 2.01<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0x0<br />LoadingScreenActiveFlag: 1<br />Origin Version: 13,626,1,6134<br />Modded: False<br />SystemInfo: Mac OS X Version 26.2 (Build 25C56) GPU: Apple M3 macOS Metal driver 0.0.0.0<br />Architecture: arm64<br />(baseaddr) 0x1028b8000,'The Sims 4' 0x197923000,'libsystem_pthread.dylib' 0x1977b5000,'libsystem_c.dylib' 0x1977b5000,'libsystem_c.dylib' 0x1a3c5a000,'Metal' 0x1a3c5a000,'Metal' 0x1a3c5a000,'Metal' 0x1a3c5a000,'Metal' 0x1296f0000,'AGXMetalG15G_C0' 0x1028b8000,'The Sims 4' 0x1028b8000,'The Sims 4' 0x1028b8000,'The Sims 4' 0x1028b8000,'The Sims 4' 0x1028b8000,'The Sims 4' 0x1028b8000,'The Sims 4' 0x1028b8000,'The Sims 4' 0x1028b8000,'The Sims 4' 0x1028b8000,'The Sims 4' 0x1028b8000,'The Sims 4' 0x197969000,'CoreFoundation' 0x197969000,'CoreFoundation' 0x197969000,'CoreFoundation' 0x197969000,'CoreFoundation' 0x1991bb000,'Foundation'(/baseaddr)</contextdata></report>
