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ameliapritt94's avatar
ameliapritt94
Seasoned Novice
12 days ago
Solved

Fairy Garden EA app Error - "Game Ownership Disabled or Deleted"

My app wont download the fairy garden digital content. I've cleared my cache and logged in and out. Removed mods as well and still nothing. CM edit: edited title for clarity.
error code
  • EA_Solaire's avatar
    EA_Solaire
    8 days ago

    Hey all,

    This issue should now be resolved- please be sure to cancel the queued download in the EA app and try the repair or install again. 

    If you still see an error after canceling and trying a fresh repair or install, please create a new thread! 

E45Dodge's avatar
E45Dodge
New Scout
11 days ago

I was playing for a few hours today, with the new Enchanted By Nature Pack when it suddenly froze (animations wings and rain still fluttered though). I had to force quit and hit repair in the EA App. I came back to the repair paused, and was like, "strange". I tried to un-pause it and it tells me I "don't own this title". I'm like, "excuse me?" 

I click the help link, it tells me to clear the cache, so I do, but I have the same results. When I hit repair it says I don't own this title. I'm not sure if it means I don't own TS4 or Enchanted by Nature. 

Any advice? Anyone else experiencing this?

No mods or CC installed at this time.

  • hannahjb13's avatar
    hannahjb13
    Seasoned Newcomer
    11 days ago

    I'm having the same issue!

    I managed to install Enchanted by Nature, went in and made a sim, went to place her on a lot in Innisgreen and my game froze on the loading screen. Had to force quit, went to repair the game and it got to the end and got stuck on the Fairy Garden digital content, showing a thing saying that either I didn't own this title or it had been deleted...so the repair couldn't be completed. Went back into the game to see if there were any signs of life, and my sim was there on the home screen, but when I went to load her game it once again got stuck on the loading screen. Followed EA's advice to clear cache etc, but to no avail. Nothing seems to be helping.

    Trying to find help through the EA app/EA help on X and it's sent me here to make a post about it!

    Really hope they get this fixed soon.

    (I've also got no mods or CC installed)

    • AfterLaughter96's avatar
      AfterLaughter96
      Rising Novice
      11 days ago

      This EXACT thing happened to me!! Also got frozen on loading screen to Innisgreen, so i removed my mods and tried repairing the game but now the repair is stuck on the digital content and I got the same error message saying "I don't own this title". They better fix this ASAP cuz right now I feel like they stole my money. 

      • AfterLaughter96's avatar
        AfterLaughter96
        Rising Novice
        11 days ago

        Ok so I just hit cancel on repairing the Enchanted by Nature digital content, and it repaired everything else fine. I was able to start the game again with the digital content uninstalled. 

  • BVBARMY77's avatar
    BVBARMY77
    New Novice
    11 days ago

    This also happened to me, I have now uninstalled my game completely.  I've been trying to redownload it for a while now, but I keep getting error messages, saying that there was a problem with the download.

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