Hey all,
This issue should now be resolved- please be sure to cancel the queued download in the EA app and try the repair or install again.
If you still see an error after canceling and trying a fresh repair or install, please let us know!
I pre-ordered the Enchanted by Nature pack a week or so ago, and tried to download it today. I was really looking forward to playing this pack, and now it's completely ruined my ability to play at all :(
Now my game just shows a screen that says "game update required", and when I try to update it, it'll act like it works and start downloading, but then I almost immediately get a popup that says my "ownership is disabled", and the download is "paused". When I try to unpause it, the notification pops up again. I've force-quit, restarted the game several times, cleared my cache AND tried the repair function, which repaired everything but the EBN pack. Since I'm stuck in this never-ending loop where the game still "needs an update", I can't even open the game to play without the new pack. Nothing has worked.
I'm on a MacBook Pro running macOS Sequoia 15.5 no mods
Sadly this is an ongoing issue. I contacted support and they said there is nothing we can do as of right now :(
