Hey all,
This issue should now be resolved- please be sure to cancel the queued download in the EA app and try the repair or install again.
If you still see an error after canceling and trying a fresh repair or install, please let us know!
I pre-ordered the new expansion pack but after downloading it a few issues started. I created a sim but it then wouldn't let me into the world only to show white screen. After restarting the app and my computer several times nothing has worked. Trying to repair the pack which only makes the message 'game ownership disabled or deleted' appear.
This is frustrating as I have never faced an issue like this before. I have noticed that others are also being affected too. Does anyone have a fix/ solution?
I'm having a similar issue. It lets me play but my sim doesn't do things I asking, like reading a book it just stands there with book and never reads or i ask to study on laptop and it never does it just stands there with action symbol sitting there. I tried to repair game also like forms suggested but when it gets through everything and gets to new enchanted by nature pack it says it cannot repair it because I don't own it. But i Definitely do. Super frustrating as I cant do any of the tasks to advance my career or fairy quests because it wont do those things.
