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ndsquire's avatar
ndsquire
Seasoned Novice
2 days ago

Re: Unable to Install The Sims 4 After Account Recovery

I started getting this error Sept 4th when there was a game updated. It is now Sept 15, 2025 and I have not gotten a response from EA nor have any of the "technical help" people been able to help. I have spoken to some everyday and all I get is the runaround and being transferred. I have done all troubleshooting techniques and even at the suggestion of one of those reps uninstalled the game, Now I can't even re-install it. To say that I am beyond frustrated is an understatement. 17 days of no response and no solution is absolutely ridiculous!  Is anyone else experiencing this or had any luck with getting the game to download or load? 

2 Replies

  • fracheska0525's avatar
    fracheska0525
    New Novice
    2 days ago

    Hi ndsquire,

    Yes I am in the same place you are, I have also posted the sequence of events with no help. I too have been in contact with several EA advisors and they tried to help and was also transferred to more "qualified" people only to be told they are making a ticket for someone else to look into to try and fix. I have resolve myself to the fact that not only am I out of playing the game I love but also the hundreds of dollars I have spent on the original game and all the DLC's and add ons. I wish I had better news for you or even something helpful. If they figure it out for you and tell you what to do to fix it let me know. best of luck 

  • ndsquire's avatar
    ndsquire
    Seasoned Novice
    10 hours ago

    It's so frustrating! If I get anywhere with this I will definitely update this thread!

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