Re: Fairy Garden EA app Error - "Game Ownership Disabled or Deleted"

I preordered the Enchanted pack and when it came out today I went to download the addon and it says I don't own the title. What does that mean? the payment cleared and I'm trying everything; clearing the cache, resetting my computer, resetting the app and deleting and reinstalling. Nothing is working and EA chat told me I'm SOL. How can i get access to this game now that i can't get a refund and i have no access to the game? Help