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IvoryBroLetMeGo's avatar
IvoryBroLetMeGo
Rising Newcomer
4 months ago

I can't start my game

Hi, yea, I downloaded Sims 4, and I can't start it, every time i want to open it, it just openes up EA, and when i try to start it from there, it just closes and openes up the EA app. I tried uninstalling EA, Steam, Sims 4, what caused me to loose a lot of stuff I got from playing. Its a lotery. 2  days ago I managed to open the game what was schocking for me, since then I can't start my game. Its infurriating someone help plz :'(

1 Reply

  • IvoryBroLetMeGo  Are you in fact playing in Windows?  And have you tried moving or renaming the Sims 4 folder in Documents > Electronic Arts?  If not, please do that now.

    If that doesn't or didn't help, and your computer runs Windows, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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