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Lentexd's avatar
Lentexd
3 years ago

Can't purchase any Sims 4 expansion packs

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) I can't buy a Sims 4 expansion pack in the EA play catalog
Which client functionality are you experiencing this bug with? Subscription Purchase
When did this happen? (dd.mm.yy hh:mm) 08-03-23
Summarize your bug When I try to buy a Sims 4 expansion pack, for example The Sims 4 Jungle or The Sims 4 Cottage Living, it says the game is not available for purchase. It says the game is no longer offered in the catalog. This seems odd to me, because the Cottage Living expansion pack is just 1,5 for sale. I already tried logging in again, but it still says it isn't there. How can I buy an expansion pack?
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Log in and try to buy a Sims 4 expansion pack
What happens when the bug occurs? It says there is no item you can buy
What do you expect to see? A link to a game to buy. I want to spend money on those expansion packs. So let me do that please

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Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) Can't buy any Sims 4 expansion packs in the EA play app
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 08-03-23
Summarize your bug When I try to buy a Sims 4 expansion pack, for example The Sims 4 Jungle or The Sims 4 Cottage Living, it says the game is not available for purchase. It says the game is no longer offered in the catalog. This seems odd to me, because the Cottage Living expansion pack is just 1,5 for sale. I already tried logging in again, but it still says it isn't there. How can I buy an expansion pack?
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? If you log in and try to buy an expansion pack of The Sims 4.
What happens when the bug occurs? You just can't buy the expansion packs.
What do you expect to see? I hope to see a link where I can buy the expansion pack. Please just let me spend some money

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bug
mac
pc

26 Replies

  • nedhis's avatar
    nedhis
    Seasoned Novice
    3 years ago

    I have the same problem.
    Also, I asked for help through the EA app.

    I hope they fix it because if we can't buy the new expansion before 12 April (I think) we can't have the bonus content.
    It never happened before in Origin'. It seems it's happening in every DLC from the Sims 4.

    Hope they solve it fast.

  • nedhis's avatar
    nedhis
    Seasoned Novice
    3 years ago

    Also, I went to the Sims 4 website and tried to buy something from there, through the EA app for Windows. It shows an error.
    However, inside the game, I tried to buy the werewolves pack, and it seemed ok. 
    (I didn't buy it because I'm not a fan of supernatural gameplay, but try this method, maybe it is a little trick that helps).
    I think I'll wait for the new expansion to come out. And I'll try the same thing.

  • Bucherebis's avatar
    Bucherebis
    3 years ago

    Having the same problem. Can't buy anything actually. Half the games show a error that they are "not offered anymore" and the other half only have the "EA play exclusive" message and you can only play them by buying EA play.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi everyone, 


    Thanks for the reports!

    This is a bug we're currently working on getting fixed. We appreciate you bearing with us while we're looking into it. 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Lentexd 

    Thanks for following up!

    It should be back to normal now. If anyone is still running into the same issue when trying to make a purchase please let me know. 

  • midnightshiba's avatar
    midnightshiba
    3 years ago

    Im having trouble purchasing game packs throught the game, app, AND website. How do I fix this?

  • Flossy42's avatar
    Flossy42
    3 years ago

    I'm having the same issue, cannot purchase packs in game, online or through the app

  • midnightshiba's avatar
    midnightshiba
    3 years ago

    I have found uninstalling and restarting my computer and then reinstalling the EA app to purchase the games that way works. Now some games packs and add-ins I had trouble and I had to click around a bit. But good luck and I hope this helps!

  • Katah96's avatar
    Katah96
    3 years ago

    It isn't letting me still.  when I try to click to buy something it just doesnt do anything and when i click on the view button it says "this pack is unavailable for purchase" on all of them

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