Re: FC 26 preorder bonuses on FC 25

I am not receiving the pre-order discount for FC 26 even though I own both FC25 and FIFA 23. Both games are registered in my EA App library.

I am attempting to purchase FC 26 through the EA App and even after going to check out and going to the final "Submit Order" page I am not getting the discount.

Here are additional details:

1. I am logged into the correct account on EA App (that has FC 25 and FIFA 23).

2. I am trying to purchase the Ultimate Edition (where 10% discount should apply).

3. I have FC25 through EA App directly and FIFA 23 through Steam (linked to EA App and displays on library).

4. I have played both FIFA 23 and FC25 for several weeks including ultimate team.

5. I have gone all the way to the last step of "Complete Payment" to see if the discount applies later on, but it simply is not showing up.