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EA_PulsarCommunity Manager
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EA - Ban appeal process is broken
It seems that the TOS team has no accountability. Look at case #200839587. The original ban provided provided no justification on why a newly created account with a newly purchased game (FC25) from a customer that hasn't even played 20 games in total (XBOX only) was given a full ban. When a ban appealed case was submitted as directed by the KB articles, the request was simply "Declined" in less than 24 hours with no explanation on which term in the Terms of Service was violated nor why the review concluded that the ban was justified. According to EA's own KB article, account bans are reserved for egregious violations of the TOS. This means the EA agents should easily be able to justify the ban. However, the obvious customer to company (EA) service expectation ( to receive clear communication) is not what is being experienced. The designed review process provides no way for a customers escalate the escalation, no live agent to provide any level of detail of the review, and no phone number to call. From this end, it seems that agents can blatantly auto close their assigned ticket without a thorough review, which is what they are being paid to do. This process also creates a customer perspective that no accountability exists to these agents. Knowing how traditional help-desk jobs work, if agents "Decline" customer requests it will create an illusion that they are good workers with an amazing ticket closure rates. This is typically a metric that is rewarded and therefore highly incentivized by the workforce. This is why it seems that the currently implemented system is fundamentally flawed and should be reviewed by leadership within EA. This business model is NOT the way new customers should be treated. The system seems to be broken and should be reviewed so greater guardrails can be put into place to create a fair and balanced set of processes and to require clear and concise communication standards.
I’m stuck at a particular level on my Fc 25 Clubs
Hi EA I have a problem with my clubs in FC 25,I don’t know if it’s a bug or an internet issue but for some reason I don’t know why my XP bar doesn't continue it always restarts from the beginning,everytime I try to level up after a game like for example, if I try to reach level 95 and I’m in level 94,I level up half way then after a game the XP bar just restarts from the beginning it dosent continue from where I stopped leveling up and it’s affecting my game I can’t seem to get out of level 94 I’m stuck there ,So please EA I have a feeling this is a bug issue I hope you guys can fix it.I added two attachments photos as proof the I just can’t get out of level 94 and I had really good ratings in the two games.Play keep disappearing just as the online game starts
Sorry mates, but I’m having a challenge: I use Barca for my online season, and I discovered that at some point a player goes missing. 99% of the times it’s Lewandowski… he just disappears from the team. After I noticed it, I started new games specifically to note when it happens, and I just notice him strut away from the pitch then eventually disappears… My formation automatically reshapes, even the commentators say I’m a man down. When I pause the game, the formation shows Lewandowski in corner of the pitch behind Balde, but when I restart he’s nowhere once more… most times I get to quit as everything just goes south from there… the last two times I tried not to quit, the games suggested Lewandowski as a substitute for Olmo. I have cleared cache, re downloaded game, settings, team. Nothing has worked. At this point, I think I’m the game now, and AI is being entertained. My internet is fine. Speed is between 700-1G. Connection is fine. Plus I have restarted that too. Please anyone who know what should be done. A fix, not a trail and error.Game starts lagging a lot after a couple of games
I have this problem where if i dont play on 30 fps my game starts hard lagging and i cant move my players.And ussually when im on 30 fps the game feels good,and after 3 games or so it starts getting unplayable because it feels like im playing on 5 fps. please tell me what should i do(btw i play on a gaming laptop)
EA Anticheat ResourceExtract failed:1113 Install failed:701
EA Anticheat Error I bought the game a week ago and tried all fixes and none of them are working, and it even did the same error for my FC 24. Everytime i try to load the game up, I get this message as seen in the files connected: ea anticheat service encountered a system error please run the ea anticheat service installer invalid game directory. And when I reinstall it, the same thing pops up. I go into the anticheat installer and everytime i install FC 24/25 this pops up: Starting Install... Starting RegistryWrite... RegistryWrite success Starting DirectoryCreate... DirectoryCreate success Starting DirectoryCreate... DirectoryCreate success Starting DirectoryDelete... DirectoryDelete success Starting DirectoryCreate... DirectoryCreate success Starting FileCopy... FileCopy success Starting ResourceExtract... ResourceExtract failed:1113 Install failed:701 I've tried everything from uninstalling Riot Vanguard and other anti cheats, disabling my anti virus and etc. But when I go to services in my Taskbar, I dont see the EA Anticheat but I see EA background services. And also I dont see FC25 in any options in my EA AnticheatInstaller. Also when I try to repair the game, it says Invalid Game Directory. Please Help[FC25] Missing SP to Complete Season Pass
Hello, I have completed 20/20 'Ultimate Team 25 Finale' objectives which should provide 30,000 SP in order to complete the 'Season Finale' pass [so that I can unlock the trophy 'One season, wonderful!' to platinum the game] - but have only been provided with 22,500 SP. I reached out to EA Help via a case who could not help, and advised to wait 24-48 hours. I can see others have reported this days - and even weeks - ago. I am missing 7,500 SP. Please can this be fixed; proof has been attached. Joshua.
Glorious Glory - Bug
My account is stuck in a "Soft-Lock" state. Every time I attempt to open the "Glorious Eras" pack, the game crashes with UNKNOWN ERROR [10000]. I have already performed all client-side troubleshooting: Cleared Cache/Reinstalled 7 times. Switched from WiFi to Mobile Data (5G). Confirmed "Guest Account" works perfectly on the same device (ruling out connection issues). Verified inventory is not full (800/1200 items). The issue is server-side on my specific account. My session appears to be stuck in a broken transaction loop. Please reset my account's "Store State" or "League Status". User ID: 624931465240082432 Region: India Device: Android
Useless servers
Yet another weekend of issues with your servers. Done all the stuff as per your help indicates, clear cache, re start router etc, even deleted the game and re installed. Yet same old ea, can't connect to servers, even when it does it lasts 5 minutes if lucky..when it does connect for 5 minutes , rush is impossible to play anyway, can't control the player as the gameplay is lagging like hell. Nothing works properly in this game... If I could get a refund I would..waste of time and money. Being constructive this time politely as to avoiding a telling off .. Any chance of any ideas to resolve this or just carry on with frustrationEA FC25 Game opens black window on launch
Whenever I launch EA FC25 the first window works normally (starting EA Anticheat, checking for updates, etc). When the second window appears the actual game it’s completely black. The default windows title bar briefly shows “EA FC25” then disappears. The window closes and I’m returned to the EA app with no error message. The issue is shown here https://www.youtube.com/shorts/B1-SkiBbGMI i've tried the fix but it didn't work after countless attempts.FC 25 NOT OPENİNG
Hi, When I try to launch the game, it now loads much slower than before. After a while it finally brings me to the account selection screen, but as soon as I select my account and click continue, the game shows a green screen and my monitor flashes, then the game closes.I reinstalled the game multiple times, tried DirectX 11, DirectX 12, windowed and fullscreen modes—none of them worked. I also fully removed my GPU drivers using DDU and did a clean installation of the latest NVIDIA driver. I repaired both the game and the EA app several times, but nothing has changed I kindly ask for your quick assistance with this issue. A detailed video about the error is attached.
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