Forum Discussion

Rising Newcomer

2 days ago

Inaccessible pack after factory reset

Hi, I am having a bit of trouble, hoping someone here can help! I had to reset my computer to factory settings. After doing that, my Get to Work pack which I have been playing on my Mac for a long ti...

installation

EA_mplsnow

Community Manager

14 hours ago

Hey MrSchwifty904,

Thanks for taking the time to share some context! It sounds like you got the Get to Work pack through Xbox Game Pass, and since it isn't letting you download despite working before, you'll want to confirm that your Game Pass is still active.

If it is active and you used to access the game through game sharing, please also confirm whether game sharing is still enabled on the device that owns the game.

Let us know how it goes, thanks!