Sims 4 there's a problem with your download
MAC User I bought Get to Work, Toddler Stuff, and Outdoor Retreat. Everytime I try to download them I get this error (pictured below). I bought other stuff packs after trying to download them and they have worked. It is just these three. I have cleared the cache, uninstalled and reinstalled EA and the game, restarted the app, restarted my laptop, probably more stuff I don’t even remember. i tried contacting EA Support twice, they are useless. Neither case got resolved and I’m currently trying to contact them again. I paid for those extra content packs and can’t even play with them. Also it’s not a space issue on my MAC, I’ve already checked.
We've canceled the download because you don't own this game.
Trying to install Command & Conquer Red Alert 3 w/ Uprising from the Ultimate collection, i got this message, "You don't have access - We've canceled the download because you don't own this game. To play, go to the Game Hub to get the game." According to EA support, This purchase is too old to help with???? I made the purchase back in 2012. I did EVERYTHING EA asked me about clearing the cache or running the app as admin or even reinstalling the app....I went one step farther and reformatted my computer and I still get that **bleep** error. EA has asked me to be patient while they figure this out. I have the app in my library so that's not the issue. Any support or help would be awesome. CN: 235252261
Cannot download Red Alert 3 - you don't own this game!
Hello, So back in March 2014 I bought Command & Conquer - Ultimate collection including a lot of games plus Red Alert 3. Original CD like plastic case - I have receipt + Product Code. I redeemed the game in Origin app and worked fine. Than I went to EA App and worked. Than I did not played for a long time, and now I installed Win 11 on a Legion 7, and wanted to play. I see my Library fine I can download and play C&C Tiberium Wars for example from the same collection. When I download Red Alert 3 after 1 minute I get error: "You don't have access - We've canceled the download because you don't own this game. To play, go to the Game Hub to get the game." Contacted EA support, I tried clear cache, clean reboot, re-install EA app, Redeem Product code, than some Anubhav - suggested me to contact and blame the Retailer - TV shop, after 11 years! Another support Govind - again clueless suggested to write here on forum. Please help.
Fashion Street Kit is unavailable for my Mac
Hi! I recently moved from Windows to Mac. I have The Sims 4 on my EA account, and I already purchased the “Fashion Street Kit”. On Windows, it worked correctly, but on my Mac EA App shows the kit as “available on Windows” and does not let me download it. The kit is compatible with Mac, and I do not want to buy it again since it’s already in my account. I already contacted the support, but they told me that it's probably a TS4 bug and can't do anything about it. Can you help me?Subject: Battlefront 2 isn't downloading via EA App
I’m having a major issue downloading Star Wars Battlefront II via the EA App through my Epic Games account. When I first started the download, it caused Windows File Explorer (file manager) to crash/freeze entirely, and I had to manually restart the PC. After that, the download reached 2%, but now it is stuck on the "Preparing" stage and has been like that for over an hour. I have already tried reinstalling the EA App, but the issue persists. The download simply won't progress past 2% and the "Preparing" status.
EA App Installation Timeout Error
Hi Everyone, If you'll are facing this stupid issue and have tried all methods of cleaning your folders and all but still get it. I have a solution for it since none of the methods in the forum worked. But still before trying this one just clear everything that's related to EA. So this error was not an issue from EA side it's from your laptop antivirus that's preventing it. Just turn of this feature before installing and then turn it back on after installation. Turn off Ransomware Protection in Windows Defender (Windows 10 / 11) Steps: Open Windows Security Press Windows key → search Windows Security → open it. Go to Virus & threat protection Click Manage settings (under Virus & threat protection settings) Scroll down and select Manage Controlled folder access Toggle Controlled folder access to Off Confirm the User Account Control (UAC) prompt. Note: Controlled Folder Access is the ransomware shield in Windows Defender. Turning it off removes protection for protected folders like Documents, Desktop, etc. ooooooooooooooo Turn off Ransomware Protection in Avast Antivirus Steps Open Avast Antivirus Click Protection (left panel) Select Ransomware Shield Clicktoggle Ransomware Shield directly to Off Choose a duration if prompted (e.g., 10 minutes, Until restart, or Indefinitely) oooooooooooooo And Yes it was Ransomeware Sheild which was literally deleting the folder after getting installed 😭 Hope it fixed your issue. Happy Gaming 🫂🤜🏻🤛🏻
I can't get the EA app to load on my PC
My EA app just stopped working. I tried to launch the Sims 4 and it says the EA app is not installed. It was installed earlier today when I was on it. I did end up having to delete the folders that said it was no longer there. Anyway long long story but now trying to download the app and nothing happens. It says to restart my computer and I do and there is no EA app installed, anyone know what could be going on?
