Hello, I have a problem. A few weeks ago, I bought a kit using the MOOLA currency, and now after the latest update, it shows up in the EA app as not purchased, even though it is installed in the game. The EA app does not register it as a purchase, but the marketplace does, and to be honest, that annoys and worries me.
(CM: Thread moved from ES EA app to EN EA app. Please post in the language of the board. CAPS)
Community ManagerHey wheeinwind,
If you haven't already, please try clearing the EA App's cache and restarting it. Let us know if the kit still isn't showing as purchased afterward. Thanks!
Hello, thank u very much for you response. Even after clearing the Ea app's cache, my problem isn't resolved. The kit I purchased with MOOLA currency only appears as acquired in the marketplace or when lauching the game; however, in the EA App it still show as "available for purchase". I believe this is a issue that needs to be fixed and resolved!
Community Managerwheeinwind Actually, kits purchased through Marketplace don't appear in the EA App because they're two separate storefronts. While it might be a bit concerning, this isn't an issue that will affect your access to the kit. In the meantime, I've merged your post into the main thread for this topic.
I understand; however I think this decision to sell the kits through different channels could cause issues like buying the same kit twice. Do you think this situation could be fixed in the future? After all, buying the kits through the marketplace at the time was because they were no longer aviable in the EA App. This situation feels a bit frustrating and disorganized, hehe.
Best regards, and thank you for you responses. I hope this feedback is taken account going forward.
