Forum Discussion

Kozmas's avatar
Kozmas
Rising Newcomer
1 month ago

I've lost access to my E-mail and support says game agents dont cover this issue

Game agents said to me that i can submit as many recovery attempts as i want. But after a couple of tries now it says to me that my issue is not supported by game agents

2 Replies

  • EA_Claus's avatar
    EA_Claus
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey Kozmas​,

    Please make sure to select the correct option when you submit a support request from the website.

    Selecting an issue that our advisors don't support could result in the error you are seeing. 

    Try using the Contact us button at the very bottom of this guide, and let me know how it goes.

  • Kozmas's avatar
    Kozmas
    Rising Newcomer
    9 hours ago

    EA_Claus​ I've submitted about 15 cases about getting access to my other account. email address of that account doesnt work anymore. So i cant recieve new emails on it. And i lost access after i reinstalled windows on my PC. Please review my closed cases and provide some help. i just cant do it through automated system. and because its was very old acc i cant remember the exact details but i have plenty proves that its mine. Please review my case manually

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 2 hours ago
9,058 Posts