Re: Sims 4 DLC from Steam or Epic Greyed Out on EA app for Mac (Worked on Origin)
Hi everyone,
I recently switched from a Windows PC to a Mac and I am having an issue with my Sims 4 DLC.
My Epic Games account is linked to my EA account. I purchased The Sims 4 and several DLC packs through Epic Games, and I was able to use all of my purchased content normally on my Windows PC through the EA app.
One of my purchases was The Sims 4: Get to Work, which I purchased through Epic Games in September 2025. I also own:
- Spooky Stuff
- Greenhouse Haven Kit
- Digital Deluxe Upgrade
- Holiday Celebration Pack
After switching to Mac, these packs appear in my EA account, but the EA app says “Only available on Windows” and will not allow me to download them on my Mac.
I have already confirmed that my Epic Games and EA accounts are linked correctly.
I also tried to purchase the packs again through EA on my Mac, but EA says “You already own this pack,” so I cannot repurchase them.
These packs were working for me before I switched from Windows to Mac.
I have proof of purchase from Epic Games and screenshots showing the error. I have also contacted EA Support, and I was advised to contact email support regarding the entitlement/license issue.
Has anyone else experienced this when moving from Windows to Mac with Sims 4 DLC purchased through Epic Games?
Is there any way for EA Support to transfer or correct the entitlement so that these previously purchased packs can be used on Mac?
Thank you!
