I lost one of my game packs too! I had bought the Get to Work expansion pack awhile back and it was working perfectly fine last night, just to hop on this morning and now it says I've never purchased it. Absolutely livid about this because I'll lose all my stuff for ALL of my saved games and I will not be buying it again nor anything else, regardless on if it's on sale right now. I literally don't know how to get it back and I have no emails on a proof of purchase. I'm so at a loss right now. I only have one account with EA games and have been on that account ever since I started playing the sims.