A few months back I signed in to my ea account to play Sims 4 and I didn't have any of my expansion packs, none of them I had about 5 or 6 from years ago maybe 2019 2018 and they just disappeared out of the blue. I have tried contacting EA but it didn't help. Has this happened to anybody else am devastated my creations are not the same at all. :((((((((
I'm having the same problem! Please someone help
Having the same issue and I've tried literally everything
Community ManagerHello,
if you can't see any expansion packs in the EA app after logging into your account, then you're most likely logged into the wrong EA account - once purchased, a game/pack will be connected to that EA account and won't be simply deleted after some time.
Please try to find out, if you can find the login details for another EA account that you might've been using in the past. Chances are, the packs will be found there.
No I only have only one EA account and everything is lost.
I think around January or December
Am a member since 2020 and when Origin was still usable
Community ManagerHave you only been playing since 2020 or did you play before?
Do you still have receipts stored somewhere from some of the extension packs that you bought?
And once again, what did the support say when you contacted them?
