my ea account is restricted from accessing any online features

RishwenZ 

Either the servers for the game were offline at the time or you may have been banned.

Check your email fo info on a possible ban. 

If you find you have been banned, you can dispute any action against your EA account by following the steps in this article: 
 
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.