download stuck at 96% no matter what i do!
Hello, so I wanna download battlefront 2(bought over epic games) again, but its stuck at 96%. It gives me the error that the last phase of installing failed. I assume that ea can't verify the game files or something like that. I tried updating ea also cleared cache and reinstalled ea, but nothing seems to work. Hope someone can help me! Thank youmy account was compromised – unknown Xbox account linked
Hi everyone, I'm posting here as a last resort. My Apex Legends account (EA ID: Tattendants) was banned on January 1, 2024 for "competitive advantage". I believe my account was compromised at the time. I have now used all of my appeals, and every reply was the same template that did not address the evidence I provided. Here is what my EA personal data export shows: 1. An unknown Xbox account was linked two days before the ban. On December 30, 2023 at 12:11 UTC, an Xbox account I have never owned or used was linked to my EA account. Its Xbox profile shows 0 gamerscore, 0 friends and no bio, and its last activity was that same day. It has not been online since. My own Xbox gamertag is "Tattendants", the same as my EA ID, and it is not the one that was linked. (I haven't named the other account here to follow forum rules, but I can share it with EA staff.) 2. The last matches before the ban don't match my history. My final matches were played on Conduit. My career stats show only 2 Conduit matches, averaging 6.5 kills and 2,354 damage per match. Across my other 4,417 matches I average 1.07 kills and 419 damage. I mainly play Octane (1,704 matches). The ban was applied five minutes after the last of those matches ended. I did not play those matches. 3. EA's records show the account was recovered. My account status in the export is "CLAIMED_BY_TRUE_OWNER" (updated March 20, 2024). EA Support helped me secure the account and set up two-factor authentication. 4. Unfamiliar logins. In the days before the ban, my account had repeated logins from Sanya, Hainan, where I have never played. I normally connect from Shanghai, or through a game accelerator to Japanese servers. I play on PC through Steam and have not logged in through Origin since linking Steam in 2021. I've played Apex since 2019, and this account means a lot to me. My questions: 1. Is there any process to unban this xbox account 2. Could a Community Manager pass this case to the Terms of Service team for one more review? I have a short evidence document (excerpts from my data export and Xbox profile screenshots) and can send it through whatever channel you recommend. I'm also happy to verify account ownership. 3. If nothing more can be done, could someone confirm that, so I know where things stand? Specifically, I'm asking the team to check whether the device, IP and client used in those final matches, and in the session that linked the Xbox account, match my usual ones. Thank you for reading.
Battlefield 3 not running from steam says 'you dont have access'
bought battlefield 3 in year 2020 from steam when origin was still around, played it for few hours and dropped it, fast forward to today trying to launch the game it says 'you dont own the game', 'the title may have been downloaded to your device by another user who owns the game. log in to different account. pls helpI cannot download a game I own, because "I don't own it"... Even though I do
So basically title, I cannot download a game (2008 Mirror's Edge) as when I try I get an error message, see attached screenshot. The problem is, I own the game and have done so since either 2008 or 2009. But for some reason the EA App just won't let me download the game. I have tried talking to EA Chat (absolutely useless, just sent me a walkthrough I should do, and when I did and nothing changed they literally just closed the ticket), I have read through multiple help articles, restarted the app, cleared caches, deleted various folders etc etc but nothing helped. I just want access back to a game I have owned since nearly 20 years. Please help me achieve this.
[INFO REQUEST] Error Code: EC:10005 In EA app
For days now, I’ve been reaceiving this error code on my PC. I repaired the EA App, uninstalled and reinstalled it, checked my Norton firewall, reset my router, ran as Administrator and tried other fixes, but the error persists. This has never happened before, and it only affects the EA App—my Steam games run without issue. PLEASE FIX THIS PROBLEM ASAP!!
Titanfall 2 Ultimate missing from account
Ok, so I have a very unusual situation. Several years ago, a family member purchased Titanfall 2 Ultimate Edition for me when it was on sale. With the anniversary this past month, I thought I would download and play it again, only to discover it was completely missing from my account. This was purchased as a code from an external store as a gift, which was redeemed on the Origin App. Unfortunately, the family member passed away a couple of years ago, so I do not have the code I redeemed written down, and I cannot access their email. I can recall it was previously played on a version of the EA App but, because it won't show up in my library, I can't see the achievements. I can't even see the play history for it, because the app will not go back farther than a week! I have only ever played the game on PC, so I cannot understand why the game is missing. I am hoping someone from Technical Support can help me resolve this.
How to Fix the "You don't have access" Error in EA app - '24
Hey everyone, We've noticed some of you are still running into the "You don't have access" error in the EA app while downloading or installing games or DLCs, or when trying to launch one of your games via the EA app (exact errors shown below). You don't have access Whether you bought it from us, claimed it via EA Play (Pro) via the EA app, EA Play for Steam, or EA Play through Xbox Game Pass Ultimate (XGPU), or bought it on another platform like Steam or Epic, we appreciate you letting us know about these issues. Troubleshooting the error If you are encountering this error, it could be due to one or more of the following reasons: You previously played a trial version of the game that has now expired. Please verify if your EA Play membership is still valid. You are signed in with the wrong account in the EA app, Steam, or Epic Games. Make sure you are using the correct account(s) for all relevant clients. Instead of launching the game through the partner (Steam/Epic Games) launcher, you are using a direct desktop shortcut. We kindly remind you to launch EA games purchased through Steam or Epic Games only via those platforms. This ensures proper synchronization of your account and entitlements. Check if any antivirus, anti-malware, or similar programs are blocking the game, the EA app, or Steam/Epic Games. It's important to understand that this scenario can also be triggered by a valid, temporary issue. When or if this happens, we will confirm this in the thread. Please see the 'Resolved TEMPORARY Outages Resulting in the Same Error' section below for further details. Additional steps: Perform an EA app App Recovery in EA app. Open EA app menu (top left) --> Help --> App recovery. Perform a repair of the game in Steam or Epic. Steam: right-click on the game in Steam --> Properties --> Local files --> Verify Integrity of Game Files. Epic: click the three dots on the right side of the game line --> Manage --> Verify. Launch the game from Steam or Epic. If you have already thoroughly checked the above information and are still experiencing the error, please read further. To help us investigate To help us investigate, please provide as much detail as possible about the error. Without it, it's tough for our teams to identify the potential cause(s). While there most likely isn't a single root cause for everyone, these errors can sometimes occur due to internet interruptions, antivirus programs, network policies, or other factors on your PC. We've included some helpful links above to troubleshoot. If you've tried everything and the issue persists, please refer to the "Still experiencing the problem?" section below 👇 for instructions on providing the necessary data for our teams to investigate further. Thanks for your cooperation. 👉Still experiencing the problem?👈 If you're still experiencing the "You don't have access" error in the EA app while downloading or installing games or DLCs, or when trying to launch one of your games via the EA app, even after updating the client, clearing the EA app cache (if possible), repairing the game on the EA app (or another platform where applicable), or repairing the EA app (only possible on Windows), please share the following requested data with us: IMPORTANT: Please share an EA app Error Reporter ID here in the thread: IMPORTANT: Please share the most recent EA app logs and attach them to your post (check here on how to do this): IMPORTANT: How do you own the game (via EA app, Steam, Epic, EA Play, XGPU, etc.): Are you playing on a Windows PC or Mac: If Windows, what Windows version are you using (click here on how to see this): If Mac, what version of macOS are you using (click here on how to see this): Timestamp when the issue first occurred (date/time): What is the exact error that you're getting (this thread is only for the "You don't have access" error): What is the current version of your EA app (check here on how to see this): *Edit: if you can't open the client, you can't check this. That's okay! ❗❗Please Remember❗❗ This thread is for the "You don't have access" error in the EA app ONLY. For the "There's a problem with your download" or "Something went wrong" error, report it here with the requested data on page 1. There's a problem with your download Something went wrong For the "Games have been removed from your library" notification in the EA app, please go here and take a look at the post on the 1st page. Resolved TEMPORARY Outages Resulting in the Same Error (Click on "Spoiler" to reveal info)
'Failed to Launch Game: An Error on Our End' for Multiple Games. Any Fixes?
I read all the forum messages about this issue from 3 years ago and tried all their solutions. I sent in a ticket to EA Games. I cleared the cache, restarted everything, went into the EA Games folder in my program files, tried running as administrator, tried everything else people mentioned. I forced a game update, an app update, and all produced no results. What is the point of having a game you can't open? I never had this problem before the app. Yes, my new laptop meets and exceeds all requirements. Running Windows 11. What else can I do? And if the error is on EA Games end, why can't they fix it? CM title edit
