EA can't process my payment
I am trying to buy a couple of new packs because of the Summer Sale. Every time I try to check out, I get this same error message. "That didn't work, let's try again. If the problem persists you may want to use a different payment method or try again later." I am using debit cards. I have changed my payment method twice now, and I am still having problems. I also purchased something last week, with the same payment method, with no problems. I read somewhere that enabling international purchases on the card would work. It is already set to enable international purchases. I am in my billing region right now. Theoretically, there should be no problem. How can I fix this?
Downloading EA app to external hard drive?
Hi all! Just what it says on the tin. I've seen some people suggest that the only way to do this is to go into the powershell and paste .\EAappInstaller.exe /i DefaultInstallFolder="D:\Games\EA Games" inside, but I can't seem to get this to work and wonder if there is an easier solution. Thanks!
Years of Disconnection issues across multiple consoles and networks
I've been dealing with disconnects in EA Sports games for years, and I'm hoping someone from EA or the community can help because I've run out of things to test. The issue has happened across multiple consoles. I originally had the problem on Xbox, and now I experience it on PS5 as well. Because it's happened on two completely different platforms, I don't think it's a console-specific issue. Everything has always been hardwired with Ethernet. I do not play on Wi-Fi. The disconnects happen mainly in Madden and College Football. Sometimes I'll get the "Attention: You're experiencing network issues" message, the game freezes, and I end up with a loss. Other times it's a straight disconnect from ea servers then i can immediately sign right back into ea. The frustrating part is that it can happen at any point during the game first quarter, fourth quarter, winning or losing. There doesn't seem to be any pattern. Here are some of the things I've already tried over the years: Multiple consoles (Xbox and now PS5) Wired Ethernet connections only Different Ethernet cables Port forwarding UPnP enabled/disabled IPv6 disabled Different DNS servers Factory resetting networking equipment Different routers Different modems Monitoring my connection with PingPlotter while playing Testing packet loss and latency Playing through my phone's hotspot for comparison What's confusing is that when I monitor my connection, I don't always see my internet actually disconnect when the game does. In some cases, the EA game freezes or disconnects while my internet appears to stay online. At this point I'm trying to determine: Is this something on EA's side? Is there a specific network issue that only affects EA servers? Has anyone else experienced this across multiple consoles over several years and actually found a solution? If anyone from EA needs additional information, I'm willing to provide: Router/modem model ISP NAT type PingPlotter results Network logs Videos of the disconnects Any other troubleshooting information that would help identify the cause I've spent years trying to solve this because I enjoy playing competitively, but these random disconnect losses are becoming extremely frustrating. Any help or guidance would be greatly appreciated."F1 25/26 missing from EA App library — chat blocked, Two-Player Career stuck"
Platform: PC (Steam) Game: F1 25 (with the 2026 season DLC/expansion) Description: I own and have installed F1 25, including the 2026 season expansion, through Steam. The game runs and launches fine, but it does NOT appear in my EA App library, even though my Steam account is correctly linked to my EA account (verified under Account Settings > Connected Accounts). This missing entitlement seems to be causing two in-game issues: 1. Chat/communication is blocked in-game with the message "Content restricted due to profile settings." 2. Two-Player Career mode gets permanently stuck on "joining session" and never connects. My Two-Player Career partner has no issues on their end and can join normally — this only happens on my account. Troubleshooting already done (no change): - EA account age verification is already completed/confirmed (done previously for another title). - Confirmed Steam is correctly linked to my EA account, correct Steam ID. - Reviewed EA account privacy and communication settings — nothing restricted. - Verified game file integrity via Steam. - Reinstalled/repaired the EA App. - Restarted EA App, Steam, and PC multiple times. I already contacted EA Help support and was told this looks like a bug that needs to be escalated to the game team, and was asked to post here for visibility/updates. Has anyone else run into this specific issue (game works via Steam but missing from EA App library, causing chat/Two-Player Career restrictions)? Any updates from the dev team would be appreciated.
Time Played Rest to Zero since the Update
Since the recent update, my playtime hours have been reset to 0. I had my game offline and not set to update automatically, but the EA App kept forcing the issue, which I kept rejecting. Then, on Thursday, I updated my game. It did not recognise all the packs I had, and I had to re-download them. I cleared the EA App cache and re-downloaded all the DLC's. From there, I noticed that my played hours had been reset. I thought it might need 'time' to register the hours from my profile, so I continued to play, hoping this would be rectified. To date, this has not happened. I went from over 18000 hours to 5 hours (which is the time I was streaming The Sims 4) and as of today, 24 hours played only. I'm attaching screenshots of my hours in February 2026 (I don't normally take a screenshot - didn't know how important that was going to be!), but I found one from the 27th of February 2026 showing that I had 17005 hrs and 26 minutes played. I want my hours back, please. How do I do this? It cannot be possible that this happens!
EA AntiCheat fails to launch games from D: drive [Report ID Included]
Hi EA Team and Community, I am experiencing a critical issue where EA AntiCheat fails to launch games installed on my secondary drive (D:). This problem affects multiple titles in my library, including Star Wars Battlefront II, Battlefield 1, and most recently Battlefield 6. Right after triggering the AntiCheat launcher, the game process simply closes without presenting any error message. However, games launch and run completely fine when installed on the primary system drive (C:). I have already submitted an EA Error Report directly through the EA App. Report ID: d38e959f-fe38-4d20-aee8-0c0fb4f3fb93 Troubleshooting steps already attempted on my system: - Secure Boot & UEFI: Verified via msinfo32 that Secure Boot is ENABLED and BIOS mode is set to UEFI. - Digital Certificates: Manually re-installed digital certificates for EAAntiCheat.GameService.exe and EAAntiCheat.Installer.exe into the Local Machine store. - AntiCheat Reinstall: Performed clean reinstallations using EAAntiCheat.Installer.exe with administrative privileges. - Antivirus/Firewall: Added full path exclusions for all game directories in Windows Defender. - Junction Links: Attempted mapping directories from D: to C: using `mklink /J`, but EA App path validation still blocks execution. System Specs: - OS: Windows 10 - CPU: AMD Ryzen 5 2600X - GPU: NVIDIA GeForce GTX 1660 - RAM: 16 GB Since system requirements and permissions are fully met, this clearly points to a bug in how EA App / EA AntiCheat handles file paths and permissions on secondary/non-system drives (D:). Could the Community Managers please escalate this issue to the engineering team? Thank you!
EA app will not allow me to login on Mac
I have tried over 15 times to login to EA app so that I can continue to play Sims4 on my Mac laptop. It simply will not allow me to login. I have tried troubleshooting a bunch of time from the forums and per instructions on Google and NOTHING works. I have uninstalled and reinstalled the app still can’t login. Changed my password and everything. I love playing this game and can’t login anymore but yet I can login to the EA app itself on my IPhone. There’s no support to get help! Not sure what to do at this point.
Ea app acting really weirdly
Just got a microsoft acc with gamepass 1 month to play fc26,i open the ea app,i login,it gives me a blank screen for 30 seconds then gives a server error,if i stay idle after some minutes it opens the ea app,i try to launch the game,game says launching ac and then launcing game,it closes blinks and opens ea app once again .
EA PLAY PRO stops me downloading any games.
When trying to download games with my new EA pro play account it tells me that "You are not eligible to play this game" and that "you do not have access, we have cancelled the download because you do not own this game" Even though the games (F1 25 and college football 27 are available in the play pro store) Can you please find a solution to this quickly as I do not want to waste my money on a subscription that isn't working for half of the time. Tank you,
