Forum Discussion

YooRec69's avatar
YooRec69
Seasoned Newcomer
5 months ago

Origin games where are??

I had the same email account i  Origi and EA. The games from Origin i cant see on EA app, Epic. What can i do, pls help. Thx

5 Replies

  • Im strugle with the same problem. I have the codes that i activated back than. But my games that was in origin are not available in my ea library. 

  • Me too! It's been awhile since I've used Origin (Sims 4 only scaled on my MacBook correctly, never my Windows laptop, and just replaced it) so I can't place exactly when I lost access. But I'm down more than a free game: Cats & Dogs, Vampires, Tiny Living, and Eco Lifestyle are all gone with it!

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    The chat may or may not be available depending on the subject you select when creating a help ticket. I will leave below instructions on how to contact support via chat:

    How to chat with EA Help

    1. Log in to your EA Account.
    2. Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
    3. Select Chat with us or Start chat.
    4. Fill in the contact form with your:
      • first name
      • last name
      • e-mail
      • platform
      • subject (a short description of your issue)
      • attachments (e.g. screenshots, documents, links).
    5. Select Send.
    6. A chat window will open when you’re transferred to an advisor.

    After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,778 PostsLatest Activity: 49 minutes ago