Forum Discussion
5 Replies
- a5bef4ff78eb06e95 months agoSeasoned Newcomer
Im strugle with the same problem. I have the codes that i activated back than. But my games that was in origin are not available in my ea library.
- armadillodream5 months agoRising Newcomer
Me too! It's been awhile since I've used Origin (Sims 4 only scaled on my MacBook correctly, never my Windows laptop, and just replaced it) so I can't place exactly when I lost access. But I'm down more than a free game: Cats & Dogs, Vampires, Tiny Living, and Eco Lifestyle are all gone with it!
- EA_cuervo5 months ago
Community Manager
Hey everyone,
If you have purchased or redeemed a game on your EA account while using Origin, it should also be available when logged in with the same EA account on your EA app. If you cannot see the games in your library, please contact EA Help Support for further assistance.
- YooRec694 months agoSeasoned Newcomer
Where is this chat pls?
- EA_cuervo4 months ago
Community Manager
The chat may or may not be available depending on the subject you select when creating a help ticket. I will leave below instructions on how to contact support via chat:
How to chat with EA Help
- Log in to your EA Account.
- Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
- Select Chat with us or Start chat.
- Fill in the contact form with your:
- first name
- last name
- platform
- subject (a short description of your issue)
- attachments (e.g. screenshots, documents, links).
- Select Send.
- A chat window will open when you’re transferred to an advisor.
After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.
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