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DieEneRuben's avatar
DieEneRuben
Newcomer
1 day ago
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PlayStation account tied to unknown EA account?

Hi everyone,

I was wondering if others have had a similar issue where your PlayStation account was tied to an unknown EA account. Sometimes when I log into a game like Battlefield, it shows if I want to confirm the connection between my PlayStation account and an EA account with an e-mail (which is not mine) ending on: @qq.com.

Please let me know what this issue is and how I can resolve it!

  • Hey there, if your PlayStation account is linked to an EA account you do not recognize, please try following the steps in this article, as it might help you recover the account: https://help.ea.com/en/articles/ea-account/secure-hacked-account/ 

    If you're still unable to make account changes and recover the account, please scroll to the bottom of that page and click on "Contact Us" to get in touch with an EA advisor who should be able to assist you further. 

    Let us know if you have any further questions. 

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    Hey there, if your PlayStation account is linked to an EA account you do not recognize, please try following the steps in this article, as it might help you recover the account: https://help.ea.com/en/articles/ea-account/secure-hacked-account/ 

    If you're still unable to make account changes and recover the account, please scroll to the bottom of that page and click on "Contact Us" to get in touch with an EA advisor who should be able to assist you further. 

    Let us know if you have any further questions. 

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