Verify on recognised device not working
Hello trying to get some help as can’t get through to no one on live chat on my Xbox my ea account I made it a long time ago logging in with email and password but it’s getting me to try and verify on recognised device I load up fc26 which my ea account is linked to and it’s not doing anything any help anyone???EA NextStep, a step back
I am starting to think that they know what they are doing, seeing that the forum was the only resource that popped up when I was researching a problem I was pleasantly surprised to see a "contact us" button at the bottom of the support page. Now I was fully expecting an AI assistant, at least before speaking with support staff or having a ticket created, but what EA has created is well beyond any other assistant I have ever had the displeasure of navigating. Every single prompt from EA NextStep comes with little to no regard of the information you entered into the window previously. Beyond stating your name multiple times be prepared to state your problem, game, and system multiple times in repeat. And for those of you as gullible as me, hoping, praying to at least have an actual ticket created and maybe get a chance to have another person review your problem, let me save you the effort. At the end of each session with EA NextStep it will prompt you to the EA "Self Help" guide where the AI chose an article for you to read and hopefully fix the problem yourself, the only problem, it doesn't actually listen to your problem. I was trying to solve the random EA app failure on PC and beyond having to give it all of the important information multiple times, I was offered a generic "game help" article, a "login help" article, and a "connectivity troubleshooting" article, none of which actually addressed the problem or the fact that I had attempted many of the steps those articles were suggesting before trying to find more help. If anyone has a solution to the EA app bug, I would be very appreciative, but I will not hold my breath on EA finding the solution, as the multitude of threads on and off of this site complaining about the exact issue I was having, and the EA proposed solution, if all else fails, factory reset, and the EA app and EA games are just not worth that effort.Steam account linked to defunct account preventing access to owned games.
I just made this account trying to get my Mass Effect: Legendary Edition to run through steam. The app says "There's been an error" and "Try resetting your password and restarting your game". The problem with that is the account my Steam is connected to is long gone. Completely inaccessible. I made this account and tried to link it to my Steam but the old defunct account is still there. The AI running the support chat ran in circles and apparently isn't capable of either helping or connecting me to a real person. So I guess this post is just asking for a real employee of EA to talk to me and see if we can resolve this without me swearing a binding oath to never interact with this company again.Email issues
Hello, I need help with my EA account for The Sims 4. The email address I used to create my account was a Freemail address, but it has been deleted, so I no longer have access to it. Because of this, I cannot receive the verification code required to change my email address. I would like to update my account to a new email address, but I am unable to do so without access to the old one. Please help me recover my account and change the email address. Thank you.