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Jaline33's avatar
Jaline33
New Hotshot
7 days ago

Purchase Issue

I accidentally double-purchased the two kits released on January 17th. As always, I used PayPal as my form of payment. As soon as I realized I had double-purchased, I notified PayPal right away and they sent a notice that they had contacted the seller (EA). This has not been resolved and the bottom part of the attachment shows my payments made to PayPal from my credit card; above that, the note from PayPal that EA had been notified, and the screenshot from my order history. I have still not heard anything back and have not been able to fill out the Refund request form because it says I am not eligible. That is nonsense and I would like this fixed, please.

 

 

[CM Edit: Personal info removed]

4 Replies

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  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hey there,

    If you've got a duplicate purchase on your account, the live support team can review your account's purchase details and get a refund processed for you- here on the forums we don't have access to your account information to take a look.

    Please try submitting a brand new help request on the site here to speak with live chat and get a refund processed. 

  • Jaline33's avatar
    Jaline33
    New Hotshot
    3 days ago

    The link you sent is no help at all. The Topic is "my account has been hacked" and there is no way I could change it. I also tried to click on the chat, but it wouldn't open. The only assistance was AI and it just told me to request a refund - which I also cannot access. I just checked and the double payment is still on my PayPal account - and no refund has been recorded. Any other ideas or direction would be much appreciated.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Under the Game Support options, select EA Account as the product. From there, select I'm looking for something I bought. You'll see the contact options there. 

  • Jaline33's avatar
    Jaline33
    New Hotshot
    10 hours ago

    When following your original link, there is no "EA Account" to select as the product. When I click on my account, there is no "I'm looking for something I bought" option. I wonder if we're seeing the same page?

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