Purchase Issue
I accidentally double-purchased the two kits released on January 17th. As always, I used PayPal as my form of payment. As soon as I realized I had double-purchased, I notified PayPal right away and t...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHey there,
If you've got a duplicate purchase on your account, the live support team can review your account's purchase details and get a refund processed for you- here on the forums we don't have access to your account information to take a look.
Please try submitting a brand new help request on the site here to speak with live chat and get a refund processed.
The link you sent is no help at all. The Topic is "my account has been hacked" and there is no way I could change it. I also tried to click on the chat, but it wouldn't open. The only assistance was AI and it just told me to request a refund - which I also cannot access. I just checked and the double payment is still on my PayPal account - and no refund has been recorded. Any other ideas or direction would be much appreciated.
- EA_Solaire
Under the Game Support options, select EA Account as the product. From there, select I'm looking for something I bought. You'll see the contact options there.
