Re: [ANSWER IN THREAD] Ongoing Purchase Restrictions on More Sims 4 EPs

Dear EA Support,

I’m experiencing an issue with The Sims 4 in the EA app. In the Expansion Packs, Game Packs, Stuff Packs, and Kits tabs, most packs are missing and invisible, both for purchase and in-library (see attached screenshot).

In Manage Add-ons, all purchased packs show as installed and owned, but trying to view a pack still prompts me to “Purchase.”

I am in Bahrain, so regional restrictions may be a factor. I’ve cleared the cache and reinstalled the app, but the issue persists. Could you please advise how to resolve this?

Thank you!