Forum Discussion

Re: Bought and Installed Pack not showing up at all

i just recently bought cats and dogs and enchanted by nature which was great. I played them a bit and everything was working, now it says I have to buy said packs because I don't own them even though I just bought them. I checked my bank and the order went through the money was taken so I'm not sure what is wrong. I even checked my download history and they are there, I've restarted the app several times and still nothing.

3 Replies

  • mommajilly08's avatar
    mommajilly08
    New Rookie
    10 days ago

    I am also currently dealing with this on my mac.  I purchased 3 kits and they are also missing from library, and the funds have been pulled.  It's so frustrating!  I paid for the on August 7th and 3 days later I still have not been able to use what I paid for.  Feels a bit like robbery lol 

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