Re: Buying sims 4 packs

Hello @1MalikaM 

This small charge that you're seeing is called a pre-authorization charge- these are temporary transactions we use to verify the payment information. They’ll automatically refund to you within seven business days. You can read up a bit more information on those small charges here. 

As for your charge failing for this transaction, you can try these steps:

• Use a different payment method
• Make sure your billing details in the EA app match the billing details for your card
• Remove and re-add your payment method from your account
• Make sure the location on your account matches your real location

If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.