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Re: Can't install/reinstall EA Desktop

@Wojciech_247 

If you are unable to install or reinstall EA Desktop, here is a list of possible workarounds for this problem:

Try this in order. (Make sure Origin is not running!)

  1. Run the EA Desktop installer as Administrator.
    Right click the "EADesktopInstaller.exe" > Run as Administrator.

  2. Use the MSI installer: (No longer works.)
    - Press the Windows key and R at the same time.
    - Type or copy and paste %PROGRAMDATA% into the new window > Hit ENTER.
    - Type or copy and paste EA Desktop into the Windows Explorer search bar > Hit ENTER

    - Double click the EADesktop-xx.x.xxx.xxxx-xxx.msi (
    The numbers may vary.)
    - The MSI installer will give you three options > choose “remove”.
       (If you never installed or attempted to install EA Desktop before, just try to install.)
    - After the process is finished, you should be able to install with the normal installer or the *.msi.

  3. Use the Microsoft tool to fix problems that block programs from being installed or removed.
    You can find the tool and a guide here

  4. If you have a Windows user name with special characters in it:
    Either:
    create an new Windows user account with only ASCII characters in it. > Reboot > Log on to the new account > Test.
    Or:
    Press the Windows key and "R" at the same time.
    Type or copy and paste "control" into the new window. (Without the quotes) > Hit ENTER.
    Choose "Region" > Administrative Tools > Change Locale > Check "Beta: Use Unicode UTF-8 for worldwide language support" > klick "OK"
    Reboot > Test.

  5. If the installer hangs and crashes at 99% or similar.
    Press the Windows key and i > Apps (Left bar) > Installed Apps > Scroll down to Microsoft Visual C++
    At "Microsoft Visual C++ 2013 Redistributable" > click on the three dots > Modify > Confirm > Repair.
    At "Microsoft Visual C++ 2015-2022 Redistributable" > click on the three dots > Modify > Confirm > Repair.
    Restart the PC > Test.
    Kudos to @Yarusof 

11 Replies

  • Tardelius's avatar
    Tardelius
    Rising Scout
    5 years ago

    1 and 2 doesn't work for me. Moreover upon my third try I discovered something which I find horrifying. You see ea app installer seems to be focusing on temp under user folders (user/appdata/local). But upon my third try the program was running at windows/temp. Also why it was focusing on user/appdata/local/temp on first two tries but windows/temp in the third try? EA app installer seems to be not aware of where it should install the program. It doesn't seem to aware where to start the installer executable at all. I believe the problem is with EA app installer executable not deciding where to run correctly. Maybe it keeps choosing wrong locations... What EA app installer does is to write itself to random places with no apparent logic (maybe it is looking for the word "temp" which is bad thing because there isn't one temp on a computer)

  • junior2k1's avatar
    junior2k1
    5 years ago

    at the %programdata% folder i dont have file, named EADesktop. i copied your text so i cant mistype 
    i have origin installed.
    how can i get this .msi file?

  • eilon89's avatar
    eilon89
    5 years ago

    when im serching for EADesktop it finds nothing..tried the other two solution too and failed

    any idea what should i try next?

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    5 years ago
    @eilon89 What happens when you try to install the EA app?

    Do you get to see an error message?
  • eilon89's avatar
    eilon89
    5 years ago
    @EA_Jason Nothing happens, not even an error, but i manage to get it to work with the .msi installer
    btw..i have EA Play with my xbox game pass account and i cant see the 10 hour trial option..will it unlock tomorrow?
  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    5 years ago

    Yup, that'll be tomorrow and there is no pre-load for the 10 hour trial. 

  • Thank you I solved with this step

    Choose "Region" > Administrative Tools > Change Locale > Check "Beta: Use Unicode UTF-8 for worldwide language support" > klick "OK"
    Reboot > Test.

    My user name on my PC has special characters on my name.

    Thanks mate!

  • unfortunately this didnt work for me because there was no msi file to be found. also the ea desktop folder was corrupted somehow??

  • holger1405's avatar
    holger1405
    Hero+
    3 years ago

    @puravida666 

    Yes, as said Point 2 (Msi file) is not working anymore, but what about the other steps?

    What do you man by "corrupted"? Do you get a error message about that?

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