Forum Discussion

Re: Can't link my EA Play to XBOX Game Pass

Can't find a way to unlink a disabled email adress ?

"Your accounts can’t be linked because your Xbox account LeCoupePizza already linked to your EA Account for b3*****@disabled.ea.com. An EA Account can only be linked to one Xbox account in its lifetime."

i'm also getting errors saying my account is a child one, which is not.

"You can’t link a child EA Account to platforms."

8 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello, @Daturafang 

    An advisor will need to help with this. To get in touch with one, please open a case here. Thank you.

  • I have the same problem and clicked the link you provided and there is no option to "open a case" when I clicked on the "EA Account" option. Just the runaround, with no link to "open a case". 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @yobaang 

    It should work with these steps -

    • Go to help.ea.com
    • Choose your game
    • Choose your reason for contacting support
    • Select your contact option

    Let me know what happens.

  • I am having the same issue, this isnt my email address and the agent I spoke to was absolutely useless and wouldn’t pass me through DPA even though its an incorrect email address attached

    @EA_Aljo 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @danthelion96 

    If you weren't able to pass verification, the advisor cannot make any changes.

  • @EA_Aljo Nothing, the website is a buggy trashpile of an excuse for a customer support experience. No help on any tickets and the entire website is strangling itself with minimal network traffic. Company has been on fire since it went live.
  • ArucciOrben's avatar
    ArucciOrben
    New Novice
    4 months ago

    10 months later, and more people (myself included) are having these issues. EA is already a pariah in the gaming industry, and it seems like that's not enough for you folks. Having a god awful account system in place, and EA Play is the only platform I have issues on. Been having bs account issues since 2011. An entire new launcher was made and Origin is being shut down this year. Yet it's still just EA having these issues. Really hope this company implodes in the next 10 years. It does not deserve consumer attention.

     10/10 customer service. 

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