You don't own this game.

Hey Kayman90​ Could you please generate & share an EA app Error Reporter ID here in the thread?

[INFO/GUIDE] How to generate and share an EA app Error Reporter ID | EA Forums - 11894757 

Thanks!

Hi EA_Leeuw​ Thanks for your reply. 

Hereby the error Report ID number: b2243f03-4f6f-49e3-8ecf-a074706bf53f

Case number: #234418724

I'm looking forward to find a solution!

Summary: I receive an error when trying to download games with my ea play pro subscription. I receive the following error: "You don't have access. We've canceled the download because you don't own this game. To play, go to the Game Hub to get the game." Installing previously bought games from my library is no problem, because my account owns those games.

I tried all the troubleshooting steps recommended by EA agents, clearing cache, msconfig, reinstalled EA app etc. I got refunded and canceled my subscription and renewed it, waited 24 hours as advised: same result.

Chatted with many different agents who could not provide any solutions. Issue seems to be on the backend. Help!

I have the same issue, did you get them to fix this?

Alves_o_Craque​ Hi there, obviously no solution from EA. You have two options: Create a fresh account with a new subscription or just buy the game. That was my solution. Good luck!