Forum Discussion

Re: [CLOSED Oct. 2023] "You Don't Have Access" error in EA app for Steam/Epic Games

Epic purchase. EA gives error and no game in my collection, same issue on 2 different PC's


when clicking the game from the epic library, it says opening EA app. Then after around 30s a message pops up stating

you don't have access
This title may have been downloaded to your device by another user who owns the game. Log in to a different account or restart the app to try again.

I have tried everything possible to my knowledge and nothing works but if i click my BF 2042 it opens straight up for installation, which is also purchased in epic.

The problem is not just for me i get the exact same issue on my partners PC as we both have purchased NFS unbound today on epic store

15 Replies

  • I purchased the palace edition earlier today, and I still have this issue.

  • I have the exact same issue, but on Steam.
    I also had the same problem with BF2042 when I tried playing it from my EA Play subscription. It would just not launch.

  • @K9Clown same here so I had to get refund from steam. tried downloading origin again but will not open because says EA app is open and I cannot close it! This is ridiculous and I am leaning towards spending my money elsewhere unless I get an answer.
  • norciak1's avatar
    norciak1
    New Novice
    3 years ago


    @Chandlerhawk1 For temporary solution of


     "but will not open because says EA app is open and I cannot close it!"


    I recommend force to close task of EA app from task manager, to do try with using shortcut ctrl + left alt + del and go to option Task Manager then look up for EA app from process instance and close it by clicking right click mouse and End task this app. After all just open Origin app and should be work.
  • These temp solutions aren't going to work, they've been posted for months and none do anything, so pls stop. 

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Thank you so much for all the info, players! It is no longer necessary to provide Error IDs, the teams have now collected enough data to continue their investigation. If more news is available, we will share it as soon as possible!

  • @EA_Leeuw Heres a better idea, instead of parroting your no update statement every few days, how about you take up my offer and get your devs to contact me and I will give them access to my machine, then they can see the issue first hand and grab logs.

    Seriously, why are EA's customers doing all the work here.
  • Fool me once, shame on you. Fool me twice, shame on me.

    Just bought Titanfall 2 on steam, and yeah. I don't have access. Same as Battlefield 4 a few weeks ago...

  • Everytime i open the app it either says this or "you don't have access t this game". 

  • NetherKrow's avatar
    NetherKrow
    New Traveler
    3 years ago

    Dude I'm having a similar problem with Sims 4. I start it from steam and have two places I have dlcs from. Even starting through EA app does nothing. I feel like them having dlcs in different launchers owned by different people/companies causes issues with authority for the account even when linked... Something is wrong... Account is detached and has no access to dlc from other launchers? Make it make sense. It's also downloaded on my account so why doesn't it work? Also for some reason they don't mark anything you buy on other launchers or third party sites as a purchase or anything on your EA account. It stays on the other site's purchase history. They should really just log those too and reduce it from their income base as it is data redundant and causes problems with ownership of games/dlc.

  • dodwra's avatar
    dodwra
    2 years ago

    i try to luanch NFS Unbound from Stream App but EA App show error.

    You don't have access

    This title may have been downloaded to your device by

    another user who owns the game. Log in to a different

    account or restart the app to try again.

    please help how to fix?

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