Forum Discussion

1668e2592778ddb's avatar
1668e2592778ddb
3 years ago

Re: [CLOSED Oct. 2023] "You Don't Have Access" error in EA app for Steam/Epic Games

@EA_LeeuwCan you please split this thread? The solution from March 2022 clearly do not work for the dozens of people who have this issue since the EA app updated last month. We're logged into the right account, and the solutions of repair installation, app recovery, install Apex and cancel, Uninstall- restart- reinstall, etc do NOT work. Uninstalling EA app and installing Origin does not work either, since Origin says it needs to update to latest version, but cannot download the latest version...

Some communication on if you still believe this is resolved or believe that we are all idiots with the problem entirely in our end (ie, community managers triaged all the recent 70+ posts in this thread && devs are NOT working on a solution)
OR
if you've communicated the problem to the developers, they recognize that it is a problem, and there is work on an update would be appreciated.

9 Replies

  • SpicySniper12's avatar
    SpicySniper12
    3 years ago

    I contacted ea support through live chat, they quickly solved my problem. 

  • RicCrossley's avatar
    RicCrossley
    3 years ago

    Hey! Where do you find EA support live chat? They're just ignoring me over twitter DMs now...

  • RicCrossley's avatar
    RicCrossley
    3 years ago

    So I have spoken to EA Support Live Chat, and they were unable to help me. They could not see Battlefield 4 in my “entitlements” in my Steam account and so suggested I speak to Steam Support, or get a refund from Steam and then purchase on EA App directly.

  • SpicySniper12's avatar
    SpicySniper12
    3 years ago

    You have to provide them with a proof of purchase from steam, like the email receipt you received from  buying the game.

  • RicCrossley's avatar
    RicCrossley
    3 years ago

    *sigh* I offered proof of purchase as you can see in my screenshot, but they said it had nothing to do with purchasing...this is dumb.

  • 1668e2592778ddb's avatar
    1668e2592778ddb
    3 years ago

    @SpicySniper12I submitted a ticket instead of chat last Monday including stream receipt. They asked for 3 sets of information instead of all at once, I responded within the hour for each request, but they took 24-48 hrs to respond each time. At the end of it all, they said Friday "devs are looking into it, check the forms for update, kthxbai."

  • 8adrz8's avatar
    8adrz8
    3 years ago

    What did they tell you? I'm stuck on this problem on Battlefield 1 and it was a gift from a friend so I dont really want to refund it. 

    Thanks

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,886 PostsLatest Activity: 31 minutes ago