Forum Discussion

Re: downloads not working for any game

For the past few days I try to download any game and the button says 'downloading'.

There's nothing in download manager except for 3 dots.

Can't cancel the download. Even if I queue something else, it won't download and sometimes I can't cancel it.

My EA Play is useless if I can't download games...

1 Reply

  • I have found a solution: https://www.help.ea.com/en-gb/help/faq/clear-cache-to-fix-problems-with-your-games/

    It's a little out of date - the file paths are different.

    The first folder to delete is actually 'EA Desktop' in ProgramData.

    As for the second lot of folders to delete, the path is correct this time but the folders still different. I just deleted 'EAConnect_microsoft', 'EADesktop', 'EALaunchHelper' and 'Electronic Arts'. Although really I've just moved them in case I deleted one I shouldn't have.

    Works fine now, though I seem to have to do it every time I download a game.

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