Re: EA app - Friends list loads foever, unable to send invite

@Fbastos 

Did you restarted your PC?

Did you cleared EA app cache?

Did you restarted your router?

i restart my computer every day. i stated in my original post that the first thing i tried was clearing my EA app cache (did you read?) and yes, i tried restarting my router. or rather, i've had a power loss since  this issue first began that did it FOR me. anything else? i see that this was @Fbastos, but they stated they had the same thing happening, so...

@sirhcwarrior 

I replied to @Fbastos , not to you.

i saw that - but they said they had the same thing happening. this is clearly an EA app issue going on, not a PC thing.

@sirhcwarrior 

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sirhcwarrior wrote:

i saw that - but they said they had the same thing happening. this is clearly an EA app issue going on, not a PC thing.

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Most likely. 
But that doesn't mean you don't need to do basic troubleshooting.
On the contrary, if you want EA to acknowledge it, you need to do basic troubleshooting to show them that is it not a local problem.

yes, I restarted my PC and my router. And i clear the app cache today before trying to invite people. Same problem. Nothing changed.

Hey Everyone, 

Thanks for letting us know what you're running into with the EA app and inviting friends. 

If you haven't yet, please share the following information:

• EA ID (PSN ID/Gamertag):
• Which platform are you on?
• If possible, share a Screenshot or Clip...
• If on PC, please share a DxDiag file and an EA app Error ID Number

We can use this information, to help make the team aware of the issue and to further investigate. 

Cheers!

EA ID (PSN ID/Gamertag): 
answer: Fbastos

Which platform are you on?
answer: PC

If possible, share a Screenshot or Clip...
answer: As show on the Screenshot of the post's owner

If on PC, please share a DxDiag file and an EA app Error ID Number

answer: attached

Hey @Fbastos Would it be possible to get a EA appError ID Number as well?

Look... its clearly an issue with your coding, reinstalling and restarting pc/modem is not going to fix this issue. This needs to be passed up the chain. My 4 friends who I play with all have the same issue. Please fix your App. It's been down for two weeks, why am I even paying for the PC game pass, when you can't provide a simple service.

here is de error ID number:

50c8c52f-b712-495e-afe9-dbe57cfef90c

Hey @Fbastos We are having trouble finding your Error Report, To confirm did you get that after submitting one via the EA app?

1. Click the menu icon (it looks like 3 horizontal lines) in the top left corner of the app, hover over Help, then click EA Error Reporter.
   • If you’re playing on Mac, go to Help in the task bar and select EA Error Reporter.
2. Choose the Type of problem you’re having.
3. Tell us about the issue you’re having in the Description of problem field.
   • If you’re running the EA Error Reporter as part of your EA Help case, include your Case Number in the Support Ticket Number (Optional) field.
   • You can find your Case Number in your cases on EA Help or inside any support emails we sent you about this issue.
4. Check the box next to By clicking this box, you agree to share diagnostic information with EA.
5. Click Submit report and wait for it to complete.
6. Write down your Report ID for safekeeping.

i did those steps at the EA app.

hi! any news?

• EA ID (PSN ID/Gamertag):
• khh3697 / KingHaileyDaily

• Which platform are you on?
• I purchased it on Steam and am playing it by linking it with EA.

• If possible, share a Screenshot or Clip...
• 

• If on PC, please share a DxDiag file and an EA app Error ID Number
• 86ec5118-3442-4a29-ac0c-0958509c2ab2