EA_Illium
EA Staff (Retired)
3 years agoRe: EA App deletes game after downloading it
Hi @pandabuy_agent A few things might cause something like this to happen.
When you have a moment can we try going through the following steps and check if this continues?
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
- Run the System File Checker tool then Check for Windows and GPU updates
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
- Restart your device in Clean Boot mode, then just try running the client and game
Cheers!