Re: EA app Error "An update is required to launch this game..."

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@Akiiraaaaaaaaaaa wrote:
@MaryCookiewanted to let you know I tried opening a game on a different windows user profile and it worked, so this might mean windows corruption for me at least.

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To assist our teams in properly investigating the issue, please share the following details with us:

• Which game(s) are you experiencing this issue with?
  
  
• If Windows, what Windows version are you using?
  
  
• If Mac, what macOS version are you using?
  
  
• What version of the EA app have you installed? You can check it HERE.
  
  
• Share your EA app Error Reporter ID in the thread using the steps HERE.
  
  
• Collect and attach logs of the EA app to your post using the steps HERE.

Thank you.

I have tried now for over 1 week to use the EA App Reporter, but that is also borked, at least for me. When I submit the form it stalls for about 90 seconds and then returns an error message, saying it failed. 

And we stil wait on a EA fix it

Cannot launch games:  "An update is required..." error, and now the Yellow Banner: "Taking longer than usual ..." error

Games: All of them - Dragon Age: Inquisition, Mass Effect: Andromeda, Mass Effect Legendary Edition, Star Wars Jedi: Fallen Order, Star Wars Jedi: Survivor
Windows Version: Windows 11 Home, version 23H2, OS build 22631.4037

EA app version: 13.269.0.5788 (87154-371f7c2bbd)

EA App Reporter ID: d109af1e-8270-4983-9b79-5ebdf4b398f0

The following message appeared after clicking ‘play’: "An update is required to launch this game. Visit the Game Hub to begin your update". I have cleared the EA App Cache, STOPPED the EA Background Services from the Services utility, turned off PC, restarted PC. I have uninstalled and reinstalled every game. Then the yellow banner sometimes appears and sometimes not: "Things are taking longer than usual to load up. Hang tight while we try to solve the problem.".  When the yellow banner is not present, I can see my Library of games, but it gets stuck on "Downloading" but doesn't actually download - being stuck at "Preparing....". I was not able to launch my games: Dragon Age: Inquisition, Mass Effect: Andromeda, Mass Effect Legendary Edition, Star Wars Jedi: Fallen Order, Star Wars Jedi: Survivor. These games did not have a Product Key showing in [game title] > Manage > Properties. The only game that launched was Dragon Age 2, and what's different is that DA2 had a Product Key listed under Properties, while none of the other titles did.  But now that I uninstalled all my games it just gets stuck on the "Preparing..." stage, and I am thus blocked from downloading any game.  I have zero access.  This is a Severity Level A - Blocker. Please prioritize accordingly.

@EA_Leeuw see previous post.... Not a single game will launch off the EA app still.