Re: EA app error "DisplayName field missing from registry"

Hi everyone,

thanks for all your reports! We just moved a couple posts about the same issue into this thread.

This definitely seems like a weird issue, and we are taking a closer look at it.

To collect some further information for the investigation, it would be very helpful if you could provide us with your EA app logs and EA Error Report ID.

You can find the EA app logs here: C:\Users\[Your computer name]\AppData\Local\Electronic Arts\EA Desktop\Logs.

For the EA Error Report, you can find it in the EA app, top left under Help and EA Error Report.
Please make sure to also tick the box "Share diagnostic information when report is submitted".

Then just post your Report ID here in the thread.


More detailed instructions can be found in this EA Help article as well:
https://help.ea.com/en/help/ea/ea-app/run-ea-error-report/

Thanks in advance for your help!

-Vendcera

Thanks for looking at this @EA_Vendcera 

I just submitted an error report in the app, and the report ID is f849a588-0d76-4083-9b5a-290169b2988b

I've also attached the three logs that were updated when I launched the app and the error occurred.

The error always shows up (sometimes once, sometimes multiple times) when I launch the app since I have installed Battlefield V, but I'm also consistently able to reproduce the error by repairing my installation of BFV. When I do that, I get 4 or 5 instances of the error that pop up. I also noted this in my error report.

I have attached the log files and the Report ID is f91f362c-a5e5-42ef-9d88-96a60ce0ee2c.

Okey this is mine ;-)

2b6037ed-e5a8-483c-a7b6-ece6c3dadae8

Report ID: 

ac8028e0-1e25-4784-a40b-8cf4423c2809

Hey @EA_Vendcera,

thanks for your help. You'll find my Error-Report within my post. Furthermore my logs are attached here.

Hi, I have also been having the same issue since installing the EA app. The issue seems to be related to both BFV.exe and BFVTrial.exe, only changing the names of both remove the pop up windows. They appear every time I launch EA app and occasionally mid-game as well. 

I have tried reinstalling the game and the app like many others here with no effect. 

Looking forward to it being resolved as I have temporarily disabled the exe files by renaming them until it's fixed as it is distracting when playing other games. 

Thank you!