Re: EA App Game Library Is Empty? Look Here!

@Droomkiller 

If those steps do not help, please provide the following info with your Error Report ID

• Platform:
• EA ID - (Profile username)
• Date/time issue originally occurred:
• Summarize your bug:
• How often does the bug occur?
  
• Error message(s) if any:
• Steps: How can we find the bug ourselves?

Thank you, I put the information in error report along with the ticked number of the games purchased and then all of them appeared.

Hey everyone.

An update was made with the team that should have resolved games not showing up in your library.

Can you please log in, check this out and if it hasn't updated, run the recovery option in the settings?

If that does not work, please reinstall the EA App and let us know if you are still having issues with the games showing blank.

Thanks!

Uninstalled, reinstalled, still nothing no games are showing in the library

• Platform: PC Ea app
• EA ID - (Profile username) KawinR5125  report ID :  

  8acae437-4f7e-44f4-b306-89ebd58a2cf7

• Date/time issue originally occurred: 1/5/2023
• Summarize your bug: EA App Games Library will not load nor will any other game within the app. EA App keeps saying "Things are taking longer...…" f you click on Library the games are blank cards, if you click on a game in the store you get a blank screen.
• How often does the bug occur? every time 
  
• Error message(s) if any: "Things are taking longer...…"
• Steps: How can we find the bug ourselves? I DONT KNOW YOU FIND OUT , 100s of users are getting the same issue and you keep asking this??  how i got this error was when i cancelled a download the cancellation was stuck and i tried a cache clear . since i cleared the cache I'm getting this error.  as customers we have paid you for this game therefore do not ignore this comment like you did earlier. find a fix please or return my money back.

Can we get a solution for this problem?