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dxiskool's avatar
dxiskool
Rising Novice
2 days ago

EA repair is broken??

I opened up EA today in an attempt to play sims 4, but it told me a repair was needed to play the game. I was playing in offline mode because of the update, but I went back online and started to repair the game. The first time I attempted to repair it, it got to 50% and crashed. I launched it back up and repaired it again, to which it reached 50% again, reverted to 0%, and continued in that loop for a minute or two. After a few of these loops, I get a new error that just says,

"An unknown error has occurred. Restart the EA app and try again, or reach out to our support team for help."

I have tried to restart AND recover the app and repair it again, but the same loop happens again. I've even tried restarting my computer, and nothing works. Now it is trying to update and will only reach 3% before looping. My game worked fine yesterday, I closed and re-opened my game multiple times and got no error message. Now I've just cancelled my update, but I'm scared to launch my game incase it breaks something. I don't have a photo of the original error that told me to repair my game, but I'll put in the photo of the second on. Any help is appreciated.

5 Replies

  • dxiskool's avatar
    dxiskool
    Rising Novice
    1 day ago

    I deleted and re-installed the entire EA app yesterday after i made the post and it finally let me go offline so my game is fortunately still accessible.

    I cleared the cash and repaired the app like you suggested and attempted to update again, but now I'm getting a different error that says the folder doesn't exist?? I launched my game yesterday to make sure it still worked and to see if I could get the original error that started this whole thing, and I'm really hoping that isn't what caused this.

  • dxiskool's avatar
    dxiskool
    Rising Novice
    1 day ago

    So it's looking like my repair is also still broken. It will get about halfway through repairing the base game before looping and then giving me the error from the original post again. I really don't know what I did to make my sims so mad at me. 😂

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Sorry to hear you’re stuck in this loop. I don’t think you’re alone with this issue. Please try the solution shared in this thread and see whether it helps.

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